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Laptop driving me crazy

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Name: landon
Date: November 4, 2007 at 14:40:02 Pacific
OS: windows xp
CPU/Ram: 2.25gig 512meg
Product: Dell pp21L
Comment:

I am trying to find out what is wrong with a friends laptop. I really think the harddrive is shot cause I get the error code 146 but I want to make sure before I tell her.
I made a dos boot disk with chkdsk on it but did not put the scandisk on it. Now every time I make a new disk with just the boot files, chkdsk and scandisk I keep getting the original disk information. What gives?
It boots ok but I cant get to scandisk. Is there a key to this "problem"? My laptop expertise is way below the mark so help me if you can.



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Response Number 1
Name: XpUser
Date: November 4, 2007 at 14:55:18 Pacific
Reply:

Is this in any way related to your other post?

http://computing.net/hardware/wwwbo...

i_Xp/VistaUser


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Response Number 2
Name: lurkswithin
Date: November 4, 2007 at 14:56:50 Pacific
Reply:

remove the harddrive from the side panel or back of the laptop and see what manufacturer it is that made it. Then go to that manufacturer's website and download the utillity for that drive (floppy or bootable cd) it will have all the tools on it to check the drive and will be the most accurate.

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Response Number 3
Name: landon
Date: November 4, 2007 at 14:59:16 Pacific
Reply:

Yes it is. I read on the internet to run chkdsk and scandisk but as you can see above I am having a time getting it to run.


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Response Number 4
Name: SysLock
Date: November 5, 2007 at 04:43:33 Pacific
Reply:

Scandisk won't work if it's a NTFS partition. I'm not for certain Dos chkdsk is the same as the one Xp uses due to it's drive size limitation. If you have a Windows XP Cd, run it from there.

From your other post, see if the Bios is detecting the drive.


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Response Number 5
Name: landon
Date: November 5, 2007 at 07:38:47 Pacific
Reply:

No the hard drive is not recognized in the bios.
She says she did not get a os cd with her new Dell computer. Does this laptop store the os on a portion of the harddrive?


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Response Number 6
Name: Jennifer SUMN
Date: November 5, 2007 at 10:19:48 Pacific
Reply:

If the Hard drive is not recognized, then that's a problem. Before you go changing anything, have your friend contact Dell support. The machine should still be under warranty. If you start messing around with stuff, you'll void that and be screwed.

Life's more painless for the brainless.


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Response Number 7
Name: landon
Date: November 5, 2007 at 17:28:40 Pacific
Reply:

Thanks for the info Jennifer SUMN,
I did contact Dell and they were very helpful and after I explained the problem he said they would replace the drive along with soft ware that didn't come with the computer. I guess what convinced him was the error code I had given him. At first he said they would send a drive/software or send a tech to my house but after I gave him the error code he must have figured that indeed the harddrive was bad and they are sending the drive.

Now another question: I was at a shop today, before I talked to Dell, looking for a used hard drive, and a guy showed me an adapter that could be hooked to the bad drive via usb port and access the files on the old hd to be copied to the new drive. Do you or anyone else know where I can find one of these adapters?

Again Thanks


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Response Number 8
Name: landon
Date: November 6, 2007 at 15:50:22 Pacific
Reply:

Here is an update on my laptop:
I called Dell yesterday around 5pm and the drive was delivered around 9am today. Now that is FAST.
Installed it and every thing is running fine.


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