keyboard problem

June 2, 2005 at 13:06:47
Specs: Windows XP SP2, 512

My Problem...

I am running Windows XP SP2 and I cannot get the keyboard to work. I tried to reload the driver several times and the message I get is "driver loaded correctly but cannot find the hardware device" I checked several things and have found that there appears to be a conflict with the mouse I/O range and the keyboard I/O range...they both are at the same location. I don't know how to fix this problem since I do not have a XP Emergency Recovery disk and I cannot get the keyboard to work. Another message I am getting is "(Code 19 " Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. Additionally, I tried to restore but to no avail. Any ideas will be greatly appreciated.

See More: keyboard problem

Report •

June 2, 2005 at 13:52:40

If you're comfortable doing so, edit the reigstry and delete all the references to the keyboard. (By name, not by the word keyboard.)

Delete any folder that the software may have installed and then reinstall the driver and see if that works.


Report •

June 2, 2005 at 19:23:56

Thanks for the kind response...not sure how to edit the registry but willing to give it a try. How do I edit it if I don't have use of the keyboard to do so?

Report •

June 3, 2005 at 05:02:07

Sorry, didn't explain that clearly.

You do use the keyboard.

Go to the Start button, left click, go up to word Run.

In the box that opens, type "regedit" (without the quotes.)

Go to the word Edit on the word menu at the top.

Go down to the word "Find"

Left click. In the box that opens type in the name of your keyboard that you tried to load the drivers for.

For example, let's say your keyboard is made by a manufactuer called Patterson. Type the word Patterson in the find box and click on find.

When it highlights that word in the list, delete it with the delete key.

If you're not sure what you're doing, find someone to help you.

Editing the registry can damage your computer to the point that iwill not work again.

So be very careful.

If you're not sure what to delete, don't delte it.


Report •

Related Solutions

June 6, 2005 at 14:10:53

Thanks again for the follow-up...however, the problem I am having is, I can't get the keyboard to work, therefore, I can't do the functions you are suggesting. For example, when I start windows, the keyboard locks as soon as a touch a key on the keypad. Is there another way to edit the registry? Additionally, if I edit it, will reloading the driver fix the problem?

I appreciate your help..


Report •

June 6, 2005 at 14:28:46

I would first ry another keyborad.

And make sure you haven't accidently swapped the mouse and the keyboard on the back of the computer as they will fit in either of the two ports if it is a PS2 keyboard.

If it's a USB keyboard, the easiest way is to swap out keyboards for the first part of the test.


Report •

June 9, 2005 at 05:48:03

I have swapped several keyboards...even purchased a USB keyboard and still can't seem to get pass the computer locking up when I hit the keypad. Windows XP appears to be assigning the keyboard and the mouse to the same I/O range which may be causing the conflict. I have been resurching the likly fix(s) but all of them require the use of the keyboard.

Report •

June 9, 2005 at 06:51:49

The sharing or the IO range is seldom a problem. Many IO ports are shared from time to time.

Can you boot into the Safe Mode and get into edit the Registry? Or can you roll it back to a previous date?

Does the keyboard hang with either a PS2 board or a USB board or both?

Report •

June 10, 2005 at 13:19:03

I reconize that I may be far off in my assumption as to what may be causing this problem but the message that I am getting when I drill down to Device Manager and click on the Keyboard properties, the Resources tab show in the Conflicting device list: Input/Output range 0060 -0060 & 0064 -0064 is used by : Microsoft PS/2 Mouse.

I can boot into the Safe Mode and get into edit the Registry, however, when I hit the keyboard it locks the computer.

The system will not let me restore to any of my previous dates (tried them all).

The keyboard hangs with both the PS2 and the USB board. The same message appears when I connect either one under the General discription tab for the keyboard "Divice status" windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19). I have researched (Code 19) in Microsoft Knowledge Base and it also suggests that I make changes to the registry to resore some of the corrupted files...again, I can figure how to make the changes without the use of the keyboard.

Is there a way that I can change the I/O range(s) for the keyboard?

Report •

June 10, 2005 at 13:38:02

I would try reinstalling Windows on top of it self. That will probably clear up the problem and you won't lose anything except SP2.


Report •

June 13, 2005 at 15:35:32

You won't believe this, I reinstalled Windows and I am still having the same problems. Additionally, now the DVD-RW nor the DVD ROM will not work...don't have a clue what is going on. Tried to get new drivers for the devices but when I tried to load them, the system is telling me that it can't load the drivers because it can't locate the devices. I think I am making my situation worse...still having fun trying to fix the problem however.


Report •

June 24, 2005 at 15:03:13

i find reinstalling windows makes everything worse. if u are oging through the trouble of that do a clean install of windows that should fix things up if it doesnt work its most likely in the bios settings or in something went bad in the motherboard. i have the sameproblem right now working on fixing it. good luck

Report •

June 24, 2005 at 16:46:07

I uspect it's hardware problem. If no the keyboard itself, then with the motherboard.

BIOS messed up, bad battery, something like that.

Report •

June 30, 2005 at 05:53:34

My problem is similar except that since installing SP2 my Logitech keyboard hangs in Ctrl locked down mode so that hitting any key evokes the Ctrl+(that key) response.

I'm using a USB Mouse and PS2 keyboar with USB adapter, both plugged into a USB hub.

The temporary cure appears to be unplug the keyboard.
Open device manager and uninstall the keyboard driver.
It reinstalls the Logitech driver and asks to reboot again.
Do so
THEN plug in the keyboard.

Takes 5 minutes and fixes the problemfor about 36 hours. At which point you have to do it all again.

But this is only since SP2, until then it was all huky dory.

BTW, this is on a laptop and the native keyboard alsways works, no problem.

Similar problem also occurs on the desktop, again after SP2 install.

Report •

Ask Question