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Keyboard and mouse not responding

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Name: Voodoo
Date: August 21, 2008 at 14:35:10 Pacific
OS: Windows XP Pro
CPU/Ram: 2.8GHz/2GB
Product: Dell Dimension 3100
Comment:

Hello,
Our company is using Dell Optiplex 320 and 330. Everytime I relocate a computer, the keyboard and mouse wont respond after hooking it back up. I have to RDP to the computer to reinstall the keyboard and mouse drivers! Any ideas??



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Response Number 1
Name: wanderer
Date: August 21, 2008 at 15:41:33 Pacific
Reply:

Did you confirm they were actually gone when you rdp-ed in?

I have never seen a system where the drivers "disappeared" which would require reinstallation.

If this is a consistant pattern with these models I would be talking to DEll support. Perhaps they have a bios update

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Response Number 2
Name: Jennifer SUMN
Date: August 21, 2008 at 17:24:52 Pacific
Reply:

After restarting the computers, how long did you wait before deciding the keyboard and mouse didn't work? Are they USB devices?

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Response Number 3
Name: Voodoo
Date: August 22, 2008 at 11:08:34 Pacific
Reply:

After booting the computer back up, I waited at least 5 minutes.

I contacted Dell and after being transferred 4 times I spoke with a rep who explained that the drivers that were previously installed were "per port based" - meaning I have to plug in the keyboard and mouse to the exact same port they were plugged in when the drivers were initially installed.


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