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Jerky scrolling problem

February 28, 2007 at 12:40:56
Specs: WinXP/SP2, P4/2.8 Ghz/1 GB RAM

Hi,

After updating both Windows and my Graphic Card's drivers (ATI Radeon 9800 Pro/128 MB RAM), all seems to be fine except for one annoying scrollbar issue:

While not a problem in system dialog boxes, the scrolling is very "jerky" in both browsers and my email account. It's as if I'm trying to scroll too quickly, and the scrollbar itself, as well as the page, seems to have trouble catching up. In several years of using this machine (with both hardware and software upgrades regularly), this is the first time I've experienced this problem.

I've looked into my graphics card settings, keyboard and mouse settings, and Internet/Browser settings, and still can't find a solution. Any help will be greatly appreciated. Thanks!


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#1
February 28, 2007 at 12:48:00

Original message edit:

I was unclear about something in my previous post. I wrote "email account" when I meant to write "email client".

Sorry for replying to myself, but I didn't see any "post editing" option.

Thanks again


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#2
March 1, 2007 at 09:47:52

Have you tried different resolution settings? Right click an empty spot on your desktop, select "Properties", then click the "Settings" tab on the Display Properties window.
Try selecting different screen resolutions, then adjust your DPI settings by clicking the "Advance" button.

I had a similar problem to yours about jerky scrolling... kinda like it would lag a lot. Resetting my resolution to 1280x1024 fixed it for me. I hope this info helps.

~~ Sarah C.

~~~~~~~
eMachines H2602
1.9ghz Athlon XP 2600+
80gb HDD Primary
40gb HDD Secondary
Windows XP Pro w/ SP2
512mb DDR PC2700


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#3
March 1, 2007 at 15:47:47

Hi Sarah,

Thanks for the ideas. However, my screen resolution is the same as it was before the recent updates (1280x1024, as suggested by the monitor manufacturer), and the DPI settings are the same as they were as well (96..."normal", so it says).

In any event, I know that *something* happened at the time I updated both Windows and my graphics card driver, but I just can't seem to figure it out.

Thanks anyway! :-)

Melissa


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Related Solutions

#4
March 1, 2007 at 22:28:39

Hi Melissa...

Since the only thing you did was update Windows and your graphics card driver, that certainly helps to narrow it down.
You could first try rolling back to your previous graphics card driver settings via your Device Manager.... right click "My Computer", select "Properties", click the "Hardware" tab, select "Device Manager", select your listed graphics card in "Display Adapters", then right click to select "Properties", and click the "Driver" tab. You should see an option there that allows you to roll back to your previous driver.

If that doesn't help, then at least you know that you've now narrowed the culprit down to just the Windows Update as your problem.

Another possible solution would be to try doing an overall "system restore" to its last known configuration prior to installing any of those Windows updates / graphics driver.

I hope someone else can chime in with any other possible ideas. I know how annoying and frustrating a jerky web browser can be, that's for sure! Good luck! :)

~ Sarah C.


~~~~~~~
eMachines H2602
1.9ghz Athlon XP 2600+
80gb HDD Primary
40gb HDD Secondary
Windows XP Pro w/ SP2
512mb DDR PC2700


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