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It is now safe to turn off your com

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Original Message
Name: auto7890
Date: June 15, 2008 at 22:44:11 Pacific
Subject: It is now safe to turn off your com
OS: xp
CPU/Ram: 256
Model/Manufacturer: windows
Comment:

this is the message that comes up after I used Recovery Console to fix an error .
My pc always used to switch off by itself .

I red the microsoft fix ,but I see its very involved. Is there not a simpler way like just
downloading and installing the 2 files needed ?
like ACPI.dll or something and NT Apm/Legacy Interface Node.dll ?

Also I do not have the internet at home so , I really need to be able to have a download link.


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Response Number 1
Name: Wombat
Date: June 15, 2008 at 23:02:04 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

You do not have to download files or something.

Read the instructions fully here...

http://support.microsoft.com/kb/810903

Artificial intelligence is no match for natural stupidity...


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Response Number 2
Name: Tubesandwires
Date: June 16, 2008 at 09:12:37 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

In order for Shutdown to work properly, Windows must have the proper drivers for and/or at least the proper info about your mboard chipset ACPI support.
Since your mboard shut down automatically before, the mboard ACPI support is compliant with XP requirements, so that is not your problem.
Try re-loading the main chipset drivers for your mboard - that almost always doesn't require you un-install anything first.
If you don't know which ones you need to load, we need your brand name system model number, or if you have a generic system, your mboard model number - it's often printed in larger characters on the mboard, often between the slots or in the center of the mboard.


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Response Number 3
Name: auto7890
Date: June 16, 2008 at 22:28:29 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

the first test I tried was getting into the BIOS settings like one fix was suggested on a different site. Its to do with power on or something, in my bios was only 2 options for
power on , "automatic" , and "both"
I've no clue what they mean by "both" so I tried this. But still no success. I then re-installed the intel chipset like you suggested. Its an Acer notebook
http://www.acerpanam.com/flex/acerd...

acer aspire 1690, but ,still no luck.
I then tried finding my "motherboard model number" ,which I saw in one of my info files on the harddrive- but I can not remember where I saw this listed.


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Response Number 4
Name: Tubesandwires
Date: June 17, 2008 at 12:48:27 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

If the bios Setup settings confuse you, load bios defaults - that always enables ACPI support.
(If you did not fiddle with bios settings previously since the Windows Shutdown was working properly, then your problem was not caused by bios settings in any case).
If you updated the mboard bios version, you MUST load bios defaults after you have flashed - otherwise the contents of the cmos part of the bios and what you see and set in Setup will likely not match the bios version and may not work properly.

Brand name system web sites often don't specify the actual mboard make and model used in their models. In the case of Acer, it MIGHT be made by AOpen (short for Acer Open), another of the huge Acer group of companies - it often is in Acer desktop computers - that info is often not available at all for laptops/notebooks.

I tried accessing the Acer web site for support and available software downloads info, but the global site where that is was down (too many users).

However, the main chipset drivers, presumably the proper ones, are available on this page:
http://www.driverstock.com/Acer-Asp...

If loading those doesn't help (you may need to reboot) then something else is screwed up in Windows, or Windows is screwed up because your hard drive is failing.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...
(NOTE that there are no diagnostics available at all for any Toshiba hard drive used on some laptops/notebooks)

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If your hard drive is okay, if you can't figure out what is wrong and find a solution, if that's all that is wrong, you could ignore it.

OR - if this computer still has it's orginal Acer software installation on it, you could re-load C using a single Recovery CD and the intact original contents of your second partition, or re-load the entire drive by using a set of Recovery CDs (you can make either by using an Acer supplied program) already on your original software installation) to load the software that was originally on the hard drive when you got it, but if there is anything you need to save that you can't re-install, you must copy thosethings elsewhere or make files with which you can restore what you have (e.g. for Outlook or Outlook Express) and copy them elsewhere, before you re-load.

OR - if this computer DOES NOT still have has it's original Acer software installation on it, you could try running a Repair Setup procedure (often called a Repair Install, but what you're actually doing is running Setup again), by booting from a regular Windows CD, and not lose any personal data you have added after the original Setup was run.



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Response Number 5
Name: auto7890
Date: June 18, 2008 at 02:36:42 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

Hy Tubes,
that site was a good find, I also posted this question on there
http://www.driverstock.com/forum/2/...

Do you know which is the particular driver that turns it off automatically like it used to ??

Do I need to re-install the Acer Aspire 1690 BIOS update ??? but I do not think it will ever be answerd on that site.

Someone told me I need to upgrade my Bios ,but did not tell me if I need to do a flash and how it is done ?
Those drivers are the same ones I posted on the original Acer site.


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Response Number 6
Name: Tubesandwires
Date: June 18, 2008 at 08:21:27 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

"Do I need to re-install the Acer Aspire 1690 BIOS update ???"

NO!

The bios version does not go bad spontaneously!! - however, if you actually updated or changed the bios version to another one by flashing it, it is very important to load bios defaults after you flash the bios.
If Windows Shut Down turned off the mboard properly before, the problem is not the bios version you have.

Flashing the bios is not a cure-all, and there is always a definite random risk that something can go wrong while flashing and render your mboard useless (it won't boot at all the next time you try after the flash).

"Someone told me I need to upgrade my Bios ,but did not tell me if I need to do a flash and how it is done ?"

Some boneheads suggest you flash the bios whenever you or they can't figure out what causes a problem, but that almost always does not help.
You never flash the bios unless you find definite specific info somewhere such as in release notes for the bios version that flashing the bios will cure a problem you are having.
....

"Do you know which is the particular driver that turns it off automatically like it used to ??"

You need to provide some answers before I can answer that.

What error was it you had, and what did you do, what command(s) did you use, in the Recovery Console?

Do you still have the orginal Acer brand name software installtion on your hard drive?
or has that been wiped and Windows was installed from a regular Windows CD?

Have you tested your hard drive with the manufacturer's diagnostics yet?

Did you try loading the main chipset drivers I pointed to in my last post?

The reason I am asking that is brand name system builders often DO NOT list the main chipset drivers in the software downloads for a model because newer drivers are available from the maker of the main chipset's web site. You may think you have loaded them if you got a download from Acers web site, but the main chipset drivers may not have been there at all.


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Response Number 7
Name: auto7890
Date: June 18, 2008 at 17:52:20 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

In the recovery console I used
bootcfg / all commands.

because when I first used bootcfg /fix ,it came up with the message there is no bootvolume .It then said to use bootcfg /add.

I have re-installed 2 drivers ,the chipset drivers and the EpowerMangament driver , but still the same message after I re-booted and powered off.

I have a PQservice volume for recovery on this harddrive still and the Acer CDs.
I was going to replace the XP Home edition with my XP PRO installation, but if I do this
I would get the same problem.
If I cant fix it , I will just live with it and turn off the off switch manually.

I will now try to find the Harddrive manufacturer's diagnostics program online.


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Response Number 8
Name: Tubesandwires
Date: June 18, 2008 at 21:31:11 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

You didn' answer this:
"What error was it you had?"

as in, before you ran bootcfg?

Normally you use bootcfg /rebuild.
When it finds Windows partitions it asks if you want to add them (to boot.ini).
I've never heard of the switches you mention.

Did you type something when it asked you
"Enter Load Identifier"

If you didn't, nothing will show for that Windows partition that was found on the screen when you first boot - you will only see the title of partition(s) already listed in boot.ini

Bootcfg does not normally delete the existing boot.ini - it adds one or more new entries for Windows partitions that are listed before (above) the older ones.

After you run it you are asked which operating system you want to boot very time you boot - there are normally at least two Windows partitions listed in boot.ini after you run bootcfg, even if they are the same one. Whether you see two choices listed or just one depends on whether you typed something when you were asked "Enter Load Identifier"

If all you are seeing is/are the label or labels for partitions already in boot.ini before you ran bootcfg, you are loading the same damaged partition(s) you were loading before you ran bootcfg.

"I will now try to find the Harddrive manufacturer's diagnostics program online."

You may not need to.
See (thanks to Dan Penny for this link:)
in response 4.

"I was going to replace the XP Home edition with my XP PRO installation, but if I do this
I would get the same problem."

Whatever you mean by that, you can use a regular CD of the same full Windows version, or a copy of one - Home, or Pro, probably SP2 in your case, as was on your original Acer software installation, and use the Product Key on your computer case and you will have no problem activating Windows.
However, that's very short-sighted, its only the first step of many, and you would lose all the personal stuff and programs you added since you got the computer unless you backed what you can't re-install to somewhere first.

You can't use a brand name software installation meant for another model - it will refuse to install.


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Response Number 9
Name: auto7890
Date: June 20, 2008 at 02:09:29 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

the original error I had was the "Missing or corrupt Hall.dll" ,and could not boot back into XP at all , so my first choice was to re-install only the hal.dll file ,but still would not fix.

My only option now is to re-install the "Acer Xp Home installation CDs and try to install xp Pro over it ,without touching the drivers if that were possible.


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Response Number 10
Name: Tubesandwires
Date: June 20, 2008 at 13:35:09 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

Again, if the computer not shutting down automatically is all that is wrong, why don't you just ignore that.

Are you SURE you installed the correct main chipset drivers (see response 4 above). A problem like yours is almost always fixed by doing that.


Usually hal.dll is not actually missing when you get that error - something else is wrong, but Windows can't tell you directly what the problem is.
I made some notes somewhere on paper about what I did when I got that error I could dig up if I had to, but it seems to me the procedure I specified in another post I answered recently should work fine, without you having to re-install from scratch, or run a Repair Setup procedure which won't get rid of anything you have added after Setup was run and usually works.


"Do you know which is the particular driver that turns it off automatically like it used to ??"

I don't specifically, and it may be more than one, but if you're sure you have loaded the correct main chipset drivers, one or more of the essential files may be corrupted.
You could try running system file checker - it will replace any corrupted essential sytem file found, and install ones that are missing.
You must use a regular Windows XP CD with SP2 updates included on the CD (if it has SP2 updates, that is printed on the orginal CD, or if the CD is a copy, if the orginal one was newerr than 2003 or so, it probably has SP2 updates - all versions of XP MCE have SP2 updates.
Insert the XP CD in a drive.
Start - Run - type: cmd (click OK or press Enter).
type sfc /scannow (press Enter)

note the space between sfc and /

sfc will compare the contents of the CD to those system files required for your Windows installation that are also on the CD - in the case of filesneeded for auto shutdown, they are on the CD.

The reason I specified you use cmd first is if you get any error messages they will appear in the black Window - if you don't do that the message is often displayed so fast in Windows you have no idea what the message was about or what went on.

It takes maybe 10 to 15 minutes for sfc /scannow to run.
You may get no messages about what it did. When it is through, reboot, and try the computer to see if the problem has gone away.


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Response Number 11
Name: Wombat
Date: June 20, 2008 at 13:53:25 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

Wow! the answers are getting very linear again...

Artificial intelligence is no match for natural stupidity...


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Response Number 12
Name: auto7890
Date: June 23, 2008 at 18:32:32 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

just 2 more quick question.

What is the possibility if I upgrade to XP PRO SP3 ,that the problem would be fixed ??

also is it true that xp pro is now free ??


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Response Number 13
Name: Tubesandwires
Date: June 24, 2008 at 07:37:26 Pacific
Subject: It is now safe to turn off your com
Reply: (edit)

If the mboard shut down properly previously, probably not. Something else is wrong that probably wouldn't be fixed by doing that.

A fresh install of your original Acer software installtion would cure your problem, but that's an extremely drastic thing to do if your mboard not shutting down properly is the only thing wrong.

You have not provided the answer to any of these:

Did you load bios defaults?

Did you try loading the main chipset drivers I pointed to in response 4?

Did you check your hard drive with the manufacturer's diagnostics (see response 4)?

Did you try sfc /scannow?
(In theory your Acer software installtion may not require you insert a Windows CD, but I have gotten no feedback about whether that applies to brand name software installations)

XP Pro is not free, but I've noticed the price for it is dropping, as is the price for XP Home.

The ACPI support in Home and XP is identical in any case. If your bios settings are correct, and if you load the correct main chipset drivers (that is done automatically by your original Acer software installation, but if you load Windows from a regular Windows CD you must load them after Setup has finished), then in almost all cases, and always if it was doing it previously, your mboard will shut down automatically when you use Shut Down in Windows.


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