iPod Touch Crashes XP

May 21, 2009 at 05:41:17
Specs: Microsoft Windows XP Home Edition, 2.596 GHz / 502 MB
I've got 2 systems with the same Asrock P4i65g mother board and essentially the same software configuration.

When we try to charge an iPod Touch G1 with the USB port, the systems crash. My daughters tell me that their system crashes almost immediately after plugging in the iPod. On my system, it charged for a while but the system crashed when my daughter tried to use the iPod while it was charging.

We are able to charge the iPod on my son's Vista laptop with no issues.

Any thoughts? Thanks!


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#1
May 21, 2009 at 12:39:41
See event logs, if nothing see how to enable and read dump logs.

I'd almost suspect a usb power issue but not sure how that could do the system crash.

Guess it could be an issue with the connector or motherboard flex on insert.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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#2
May 21, 2009 at 13:16:41
re: Guess it could be an issue with the connector or motherboard flex on insert

We use the USB port all the time for USB drives, cameras and GPS's so I don't think that's the issue.

I guess I shouldn't haven't used the word "crash". In reality, the systems power down, but not in a gentle manner. They just shut off.

On my machine, which has an HP multi-media keyboard, all of the keyboard lights came on when I powered the system back on and the keyboard was locked - i.e. nothing happened when I tried to enter my password to log on. Even a restart didn't help. I had to unplug the AC from the back of the PC to get the lights to turn off and free up the keyboard.

I spoke to Apple Tech Support and they suggested that it could be a corrupt file on the iPod and that I should reload the iPod OS or bring it in for a check-up. Unfortunately it's not our iPod, it's one we borrowed so my daughter could play with it to see if she wants one for her birthday. If I can't hook them up to my systems, I'm not sure it makes sense to buy one.


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#3
May 22, 2009 at 12:55:42
Did I say look at event viewer?

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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Related Solutions

#4
May 22, 2009 at 17:10:56
re Did I say look at event viewer?

Yes, you did.

Why do you ask?


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#5
June 13, 2009 at 15:05:29
I don't know if this is the same issue but right when I plugged
in the ipod touch to my usb I got the dreaded blue screen on
Windows xp - I could not do what the apple support site tells
you - to change the properties under scanners/cameras - "to
do nothing" when it is trying to see the usb as a camera and
not an ipod. I found another link saying to go to your
"Photos" on the ipod and delete all images - After clearing all
images - Itunes started right up and my ipod was an
ipod and not a "camera" - Be careful of some of the apps
you download - some drop images in that "Photos" menu -
just make sure you delete them before plugging your ipod in
your pc usb. (On the Mac - it will not crash - but Iphotos will
open as well as itunes if you have loaded photos in "Photos"
on your ipod) Hope this helps

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