Invalid Configuration Information message

October 1, 2011 at 16:06:40
Specs: Windows XP SP3, 512
Windows XP SP3
Dell Dimension 4700
NEW CMOS battery already installed

Before I start, I already replaced the CMOS battery but no love!! Turn on the computer and receive the message Invalid configuration information please run settup program. THEN Time of day not set, please run setup program. Go into setup, make the necessary changes, restart everything happy. Again, I already replaced the battery. If I unplug the system, it will again lose the setup information and has to be reset the next go around. Usually changing the battery will take care of this. Is there something else I am missing as this has never happen to me AFTER having changing the battery.

See More: Invalid Configuration Information message

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October 1, 2011 at 23:16:49
Your description doesn't mention SAVING the changes upon exiting the setup. If you did that and the settings do no hold then the following may apply.

You may have installed the battery upside down. Or during the removal or installation you may have bent or broken one of the retainers that keep the battery in contact with the terminals. Third possibility is the new battery is defective.

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October 2, 2011 at 21:01:23
OtheHill, thanks for the response!! Good point. With the restart there was no error so the changes were saved which was inferred. It was only after the unit had been unplugged that the changes again needed to be reset. Battery was set in correctly and no damage to terminals (good suggestion). Third suggestion has not been ruled out. Though I have a multimeter, I have not idea how to use it to test the battery. Any chance the steps are easy enough to list here for me to follow?

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October 2, 2011 at 21:41:37
Sorry to answer myself, found out how to test battery with the multimeter and was able to rule that out as well... unfortunately. That would have been the easiest problem to fix.

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October 3, 2011 at 04:20:22
The only suggestion I have is to check the old batteries after the settings are lost. If they are actually drained, then something is pulling the battery down.

Verify that the clear CMOS jumper is in the run position.

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