Internet Explorer freezes

April 4, 2005 at 06:43:36
Specs: XP, whatever

I have had this problem for a couple of days. It seems as if whenever there is a popUp window trying to open, wether it's an outside link, a legitimate popUp or else... my Internet Explorer browser freeze for about a minute or so, and ends up not giving the popUp window.

I checked for spyware, found some, dunno if they were related to my problem but I suppose not, because removing them didn't solve it. I've double-checked with 2 adware programs (AdAware & Spybot).

So then, I've gone up to an old post of this same probleme, in which user:Sabertooth gave a link to Microsoft's Knowledge base. I Followed instructions there (about the registry & the DLL's registering)... rebooted as indicated. But that din't work either...

Last task on the list: Re-install IE... I did that this morning, and guess what?

It didn't work either. Still have the problem...

See More: Internet Explorer freezes

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April 4, 2005 at 07:11:38

I've gone up to an old post of this same probleme, in which user:Sabertooth gave a link to Microsoft's Knowledge base.

What's the message number for the old post you cited above?


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April 4, 2005 at 07:55:53

Get yourself awayfrom Internet Explorer and its host of nightmares and problems and patches and having to deal with their being exploited and make the switch.

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April 4, 2005 at 09:38:11

...Wizard of drives: Let me be honest: that is the kind of answer I hate. This is no solution to my problem. It's like telling me to by another car when mine's having a problem... it's just plain dumb and IMO doesn't fit the purpose of having a forum to help and solve problems... You might be intrested in knowing that I've never had any problem whatsoever with IE since I've been using it... more or less 4 years now...

XpUser: The other post I've looked at was #92575 but there was many others that were talking about the same problem and none of them seem to have a fix at all.

By the way, I don't know if it's related, but I've been having a never-before-seen dialog box named "Server Busy". In it: "This action cannot be completed because the other program is busy. Choose 'Switch to' to activate the busy program and correct the problem."

3 buttons: "Switch to..." "Retry" & "Cancel"

The "switch to" opens my start menu and that's it, nothing happens. Sometimes the Dialog box appears again, and I press again.. this can go on for 4-5 times before it simply ends. Sometimes, on click and that's it.

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Related Solutions

April 4, 2005 at 18:44:12

For those interested, I seem to have solve most of my problem.

Now, I also had a freezing prob when clicking the Check my email link in MSN, also when clicking any url sent to me via MSN and my own url I would type in...

I also had a dialog box "Server Busy" saying: "This action cannot be completed because the other program is busy. Choose Switch to to activate the busy program and correct the problem."

Also, I got (rarely) some script error saying something about an "interface unavailable".

Got these two links that could help:
You cannot open a new Internet Explorer window or nothing occurs after you click a link
Microsoft Java Virtual Machine locks up Windows XP

The first one basically tells me to verify some Registry keys **IMPORTANT: DO NOT ALTER THE REGISTRY IF YOU DON'T FEEL SECURE WITH IT. ALWAYS CREATE A BACKUP OF IT. THE REGISTRY IS A VITAL PART OF YOUR SYSTEM.** Did that, all was good. Then told me to regsvr some DLL, which I did. One of them was nowhere to be found: msjava.dll

That file was supposedly associated with the Microsoft Java Virtual Machine. Since that is no longer supported by MS, my cousin sent me the file to reinstall. Did that... didn't seem to solve the prob at first. Actually was worst. But then I went back and regsvr all dll again, rebooted and now it looks pretty fine.

Only problem that stayed: SHIFT + link freezes. I'm sure I'll be able to fix that now.

Oh, by the way. The second link is for those who wish to try another procedure. Removing the MS JVM and installing Sun's java stuff. Didn't try it, but I suppose that would also work.

Smumdax, happy happy joy joy!

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April 9, 2005 at 11:50:57

Final update on this thread.

The source of my problems was a file named "req.dat"

I found that file using HiJack This. It is hidden like a legitimate protected system file.

To remove it, first I went in Folder Options and unchecked "Hide protected operating system files" (1) and also unchecked "Use simple file sharing" (2)

The file is located in system32 folder. (1) will enable you to see it. Right click on it, and you will see a new tab (Security), courtesy of (2).

In the list, select System and Deny everything to it. This will help you delete the file after a reboot. Since the file won't be protected anymore, on reboot, the system won't be able to use it, leaving you with the satisfaction of removing it.

Just to be sure, I went in the Registry and removed every req.dat entries.

Rebooted one last time, and now my IE is just doing fine, no more slow down, no more hang, no more freezing, no more problem.

Last word: never give up. It may be hard, but sooner or later, every problem CAN be solved!

Smumdax, signing out.

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April 11, 2005 at 20:27:51

My collegue had the same problem. Here is my post (I 'fixed' it using a different technique)...

luckypingudog at

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April 14, 2005 at 04:31:34

Thank you, smumdax!!! Thank you very much! I have tried everything and I was ready to give up. This was my last attempt to try and solve this. And what a success!!!
Now my IE is faster than ever. No problems at all! DonĀ“forget. Delete req.exe as well.

From a happy Netwolf!

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April 15, 2005 at 15:57:09


Thanks ever so much. I couldn't figure how to fix the problem, but the solution you posted did the trick.

You wrote:
"It may be hard, but sooner or later, every problem CAN be solved."
I'd be really interested to know how you managed to work out this solution.

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April 26, 2005 at 23:34:39

Smumdax, a quick question about the procedure you recommended to remove req.dat I found the file in the folder, i unchecked "Hide protected operating system files", but i dont have the option of unchecking "Use simple file sharing" because it's just not there (i have windows xp) thus i didn't have the "security" option after right clicking on the file. What should i do? Thank you.

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