|Answer all questions, and tell us what you're seeing, in this ! |
Are you connected to the internet via a network cable and a wired network adapter , or via a wireless network adapter connection ?
If wireless, lots of things could be wrong.
Look in Device Manager.
e.g. RIGHT click on My Computer - Properties - Hardware - Device Manager
Is anything flagged as not working properly?
Is the Network Adapter you're using to access the internet listed?
Look in System Information.
e.g. Start - Run - type: msinfo32 , click OK or press Enter
On the left side
Components - Problem Devices
Look in Control Panel - Classic View - Network Connections
Do you see the Internet Connection icon, Connected ?
Do you see the network adapter you using to access the internet, Connected?
If everything is okay other than possibly the Internet Connection icon, Connected isn't there......
(If it is there and does not say Connected, tell us what it says)
Try re-setting your connection type.
Control Panel - Classic View - Internet Options - Connections
Click on Setup at the top of the Window.
If you connect to the internet through a Network and you set up the connection to that again, NOTE that it sets the workgroup name to MSHOME, whether that's what it is or not, by default.
You can find the workgroup name your computer is presently set to BEFORE you run the Network Setup Wizard in the above by RIGHT clicking on My Computer, Properties - Computer Name
- the existing workgroup name is shown there.
Is that the workgroup name it's supposed to be ??
It can be changed there if you click on the Change button.
Or, you can type the correct name when you run the Network Setup Wizard.