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Installing ADSL modem

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Name: Chris55
Date: June 3, 2007 at 11:59:02 Pacific
OS: XP
CPU/Ram: 2ghz 256mb
Product: Packard Bell
Comment:

Hello,
I physically installed an ADSL modem in the PC, then on starting up, Windows detected the new h/w but couldn't find a driver. I restarted the PC, but now Windows doesn't detect the uninstalled modem. How do I get it to do so - now that I've got access to download a driver via my modem/router?



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Response Number 1
Name: yellowbelt
Date: June 3, 2007 at 12:12:39 Pacific
Reply:

When you said "I physically installed an ADSL modem in the PC" , do you mean a 56k modem or an actual adsl high speed modem that connects by eithernet cable or usb ?


Microsoft, where quality is job 1.1. ~Author Unknown


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Response Number 2
Name: Chris55
Date: June 3, 2007 at 12:53:56 Pacific
Reply:

Hi,

It was an internal high speed ADSL modem. I physically installed it in a spare slot.


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Response Number 3
Name: Jennifer SUMN
Date: June 3, 2007 at 13:16:49 Pacific
Reply:

The internal modem should have come with a driver CD.

Life's more painless for the brainless.


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Response Number 4
Name: Chris55
Date: June 3, 2007 at 13:31:26 Pacific
Reply:

I don't have a CD. I took the modem out of another PC where it was pre-installed, so I've never had a CD for it. There's perhaps two problems - 1) getting the PC to recognise there's some connected hardware that still hasn't been installed, then 2) finding a driver on the internet.

Any advice as to point 1) would be gratefully received.

Thanks,
Chris.


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Response Number 5
Name: Derek
Date: June 3, 2007 at 13:32:00 Pacific
Reply:

Go to "Add New Hardware" in Control Panel and see if Windows can find it.

DerekW


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Response Number 6
Name: mountain
Date: June 3, 2007 at 13:45:00 Pacific
Reply:

shut down, pull the modem, bottup without it,
shut down reinstall.
should refind it then


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Response Number 7
Name: yellowbelt
Date: June 3, 2007 at 14:10:10 Pacific
Reply:

What mountain instructed is correct, it obviously has to first get detected by the pc. If it will not then the card may be bad or the com port has an issue. Is it a pci card?

Reset the bios to default.


Microsoft, where quality is job 1.1. ~Author Unknown


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Response Number 8
Name: Jennifer SUMN
Date: June 3, 2007 at 14:44:53 Pacific
Reply:

What modem is it?

Life's more painless for the brainless.


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Response Number 9
Name: Robmoski
Date: June 3, 2007 at 15:45:15 Pacific
Reply:

(i know you don't have the software, but ......)

normally what i do to set my D-LINK ADSL modem up, is to have the pc off, physically connect everything to the modem EXCEPT the USB (pc to modem) Cable.

Boot up into Desktop, put my software CD in drive. It starts to load the software automatically.....near the beginning of doing that it THEN asks me to connect the USB cable. It finishes off loading the software and then asks me to reboot

voila, done !

:)

Rob, Central Coast
NSW Australia


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Response Number 10
Name: Jennifer SUMN
Date: June 3, 2007 at 16:14:16 Pacific
Reply:

Rob, the poster said this is an internal modem.

Life's more painless for the brainless.


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Response Number 11
Name: Robmoski
Date: June 3, 2007 at 19:39:37 Pacific
Reply:

aaaaahhhhh DUH!

sorry ! lol

EXIT...stage right

:)

Rob, Central Coast
NSW Australia


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Response Number 12
Name: Chris55
Date: June 4, 2007 at 04:42:11 Pacific
Reply:

Thanks for all the responses. I think mountain is correct. I've previously had this problem with other hardware and it seems you do have to remove it from the slot, start the PC, stop the PC, the reinstall it in the slot. Then I think you get a second chance and Windows recognises new, uninstalled, hardware. I'll try it.

Thanks,
Chris.


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Response Number 13
Name: mosaddique
Date: June 4, 2007 at 04:42:25 Pacific
Reply:

Right click on my computer and select properties.

Click on the hardware tab of the resulting windows.

click on Device Manager.

Check if your modem or an unknown device is higlighted in the list of devices with a yellow exclamation mark.

If it is then select it and then right click and select properties.

Click on the driver tab and select update driver and point it to your driver software.

The above is assuming you have still got the card in the PC and not removed.
It also assumes that on your first failed attempt windows identified the hardware but left it undefined as it did have a driver for it. Hence the yellow exclamation mark.

Hope it helps.


___________________________________________
When everything else fails, read the instructions.


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Response Number 14
Name: Jennifer SUMN
Date: June 4, 2007 at 15:38:24 Pacific
Reply:

Chris, you'll still need the software for the modem. What brand/model did you install?

Life's more painless for the brainless.


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