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I work for a local cable company, and we have been unable to get xp home edition to access the internet, the modem is a motorola 4100, and it locks and appears to have activity, but will not go on the net? Is there something obvious we're missing here?
We haven't had problems on any other os but this appears to be a different animal..please help..thanks
I have that modem with XP pro and know someone with the modem with XP home. THere is no problem at all with the modem or XP. Both setups are using a NIC card not USB.
If you can't get anyone working, I would think it is a cable company problem.
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I have installed the modem on xp pro with no problems, but it will not work with home edition, the modem is fine, because i tested it on my laptop in the customers home, the nic is fine, i pinged it, also in both cases the computer pulled the same ip # if that helps?
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With my Motorola 4100, the modem has to be turned on before booting the computer or it won't renew the ip address. Try rebooting the computer and see if it connects allright.
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THIS COULD BE A DRIVER ISSUE..I COULDNT GET MY USB CABLE MODEM TO WORK WITH XP HOME EDITION...I FOUND OUT THAT THE DRIVERS SUPPLIED DID NOT WORK WITH XP SO I FOUND THE DRIVERS THAT WORKED WITH XP AND ENDED UP WORKIN FINE
SEAN
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If you are trying so hard to get this one modem to work, and if you can do something simpliar like use a different cable modem that might solve your problem without thinking to hard!
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the point is that these are only 2 instances we've ran into so far, with xp starting to be the dominant system, I'm sure there will be more, isn't there something someone could suggest? does the xp have to be registered? etc, can someone walk me thru the steps? please,,,thanks
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Have you looked at the device manager to see if the network connector is working right? Right click My Computer--Properties--Hardware--Device Manager, see if everything is working right. If all is ok there, I would go into Network Connections in the Control Panel and delete the networks there and let XP reconfigure the internet connection. When I upgraded to XP I had to obtain new drivers for the USB Controller so make sure to check that in the Device Manager if you are using the USB connection on the cable modem.
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I am having the same problem with cable modem and xp home.
There appears to be something running in the background that is conflicting with the cable modem. Xp shows everything is connected and working but the it just wont connect. I can release and renew the ip address, etc etc. Ihave spent hours with the cable company techs, Microsoft techs and Dell techs and nothing has worked.
I have found that if i boot the system in "safe mode with networking" i can get on the internet. but it will not work in regular mode.
Anyone find a cure for this yet????
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finally, someone with the same prob, we need a fix for this, please any advice is welcomed.
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Check the "Netbios over TCP/IP" settings. This needs to be disabled. This will be found under your network settings. This will be an option that will most likly be enabled. The problem that I think you will have is that everytime your IP lease gets renewed, the DCHP server will cause it to go enabled.
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xp is very instable, we called back a customer who got it working, and all he did was run thru the connection wiz, and it worked?
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I've developed the same problem... Modem Comes on lights all up and windows says everything is working but there's not internet. I've tried different ethernet cards... I'm bout to the thought that the modem is bad. Cable techs say it's a problem with XP not releasing / renewing. Dunno.
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Same problem here... Can renew/release the ip, but it wont go on the internet. Did anyone figure out a fix for this problem? Any suggestions..?
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thank god i found this site guys!!
i have been busting my rear to get on the net. the same problem as you guys. everything looks ok, the network connection is on but cant get on the net. actually i did get on the net one time earlier. nothing since.ashwin
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Hey, i have WinXP Pro (Final), and guess what? the same s---! It says that everything is ok, network card, drivers, modem, but the damn internet is still not working !?!?! If I ping, for example the gateway, it says Ping timeout. Anybody knows why? Like there is something between, like a Firewall (no extra firewall software installed and the default firewall is off too).
But the strange thing is that in Win98SE (yes, multiboot) all this works without problems. I have no idea what it could be...
all ideas are welcome.
-sonic-
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