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Install Problem

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Name: Carnage_7
Date: October 31, 2006 at 14:48:52 Pacific
OS: WinXP Pro
CPU/Ram: Pentium 4/1 GB
Product: Custom
Comment:

I am experiencing an installation problem with Eudora (any version). When I get to the first screen and click "Next" the installation program disappears from the screen without any error messages. I am the Administrator on both logins on my computer. I can install other programs on my computer without any problems. I tried booting into Safe Mode-no success. I disabled all of my virus and spyware programs-no success. I tried installing "RunAs"-no success. I tried a Windows Repair-no success. I called Eudora Tech support-they advise it is a Windows problem. I have run out of things to try. Any suggestions or clues as to what is going on? Thanks in advance.



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Response Number 1
Name: Ed in Texas.
Date: November 1, 2006 at 03:20:58 Pacific
Reply:

Frank Fowlkes, SWAG, could you be infected with some sort of Trojan? Sometimes one establishes certain rules and excludes programs that are viewed as competetors sorta like IE & Netscape.
Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean , other times, it gets missed entirely.
If you need to clean one, A² can do the job and you can get it free @:
http://www.majorgeeks.com/download4...
among other places.
If it turns out that you need to use it, be sure to update prior to running. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
HTH.
Ed in Texas.


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