|My friend recently tried to update his Vista machine with SP2, however, after he did this, he is no longer able to connect to the internet. I am an IT professional, so he asked me to look at it for him. Neither his wireless connection, nor a direct connection to the NIC got him on the internet. I went into the Device Manager, and all of his network components were installed and working properly, yet when I tried to ping his loopback address, I was receiving a "General failure" message. When he plugs into the NIC, the light greens up and everything seems to be connected, but his system is not pulling a usable address from DHCP. We even contacted the ISP, who sent a technician out, and even he couldn't fix the problem. I've found a couple of options I'm going to try, such as rebooting in safe mode and seeing if I can at least hit the loopback address that way, but I'm running out of ideas. Anyone have any fresh ones? |
I checked all of his Network Settings and ensured DHCP was turned on and everything looks normal. I'm not sure where to go from here.