I'm clueless...

Microsoft Windows vista home premium w/s...
October 7, 2009 at 18:24:26
Specs: Windows Vista
My friend recently tried to update his Vista machine with SP2, however, after he did this, he is no longer able to connect to the internet. I am an IT professional, so he asked me to look at it for him. Neither his wireless connection, nor a direct connection to the NIC got him on the internet. I went into the Device Manager, and all of his network components were installed and working properly, yet when I tried to ping his loopback address, I was receiving a "General failure" message. When he plugs into the NIC, the light greens up and everything seems to be connected, but his system is not pulling a usable address from DHCP. We even contacted the ISP, who sent a technician out, and even he couldn't fix the problem. I've found a couple of options I'm going to try, such as rebooting in safe mode and seeing if I can at least hit the loopback address that way, but I'm running out of ideas. Anyone have any fresh ones?

I checked all of his Network Settings and ensured DHCP was turned on and everything looks normal. I'm not sure where to go from here.


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#1
October 8, 2009 at 05:54:06
A failure to ping the loopback address indicates that the TCP stack is corrupt. Have a look at:

Reinstall and Reset TCP/IP (Internet Protocol) in Windows Vista, 2003 and XP

for a possible solution. You'll need to check and possibly reset the network & TCP settings afterwards.


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#2
October 8, 2009 at 11:43:12
I agree with Rambler. I keep this link on a flash drive for just such a thing
http://support.microsoft.com/kb/811259

"Don't hit at all if you can help it; don't hit a man if you can possibly avoid it; but if you do hit him, put him to sleep."
Theodore Roosevelt New York City, February 17, 1899


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#3
October 10, 2009 at 05:20:31
i have a acer aspire m1201 model and the fan speed seems to be running unstable . like when i click my browser or any window it instantly revs up really high

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Related Solutions

#4
October 10, 2009 at 05:22:40
i tried a software called speedFan but it dont seem to work ,or rather i just dont know how to use the un user friendly thing.it just seems to me that it needs to rev up when i open more windows and programs ?

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#5
October 10, 2009 at 05:24:54
i am currently using xp pro sp1 . is there any way i can manually lower my fan speed or something :(

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#6
October 10, 2009 at 05:25:34
pleasse help me :(

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#7
October 10, 2009 at 05:26:51
i have been studying computers for about 2 years now and already know more then most casuals out there but this problom is pissin me offff!!!!

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#8
October 11, 2009 at 10:37:51
Two years? Wow! Post this in the appropriate forum, with a suitable title - you won't get a sensible answer (or any answer) hanging it on another thread.

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#9
October 11, 2009 at 10:52:16
Hi, try to reset your ip configuration including your winsock

heres how to:

start > run > cmd > netsh int ip reset reset.log [ENTER]
then also this one : netsh winsock reset catalog [ENTER]

restart your pc and try your browser.

regards,


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