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Name: XpUser
If you had a Dell & it's problematic, would you try to sort it out or would you allow Dell do it for you through remote control?
I will fix it myself. You?
i_XpUser
If the service is free & safe and the "tech" knows what they are doing - I'd have no problem with it.
Unfortunately, call centers are usually averse to hiring people with enough skills for the job they want them to do because they won't pay them enough, and in a situation where the caller knows more about how to fix the problem than the remote personnel, the tech may end up doing more harm than good.
But if the caller doesn't know any better than the tech, that would not matter because to the computer - it's either the tech or the caller anyway.
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I tend do differ in the answer. I bought a new Gateway 5 yrs ago (not knowing too much as far as fixing a PC myself) and I would let them go into my PC and adjust the settings. This gave me on-hand experience on fixing problems as I watched them repair my PC. Grant you, there were times when I doubted a tech, but everything used to come out pretty good.
Today I would not allow some stranger to try a remote fix on my PC. Fortunately from all the research and the tech support I've learned more about fixing PC problems. Most of my training now comes from self training hands on and research (plus getting help from members of computing.net).
So my answer is:
If you are new to PC's you may have to let them get in remotely and do adjustments on your PC. I think it's all in the confidence and experience of the user. It's the user's choice.Hopefully my advice will help you...Please post back with your results....thanks
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I don't think I can answer this without getting banned.
I didn't have a good time when I tried to let Dell fix one of my wifes companies laptops. I'd rather pick up angry rattle snakes with my bare hands before I talked to them.
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I don't think the problem is strictly with Dell Support. I've had many problems with other companies when it comes to support. Those people are not necessarily technicians; they are primarily asking questions and obtaining information from a database based on your responses.
To answer the question though; If this were ten years ago when I knew next to nothing about computers, AND it was still under warranty, I would probably allow a remote connection. Worst case scenario, they'd have to send a tech to the house.
Nowadays; no way. I have other ways of troubleshooting and repairing.
Life is more painless for those who are brainless.
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I have many Dell's. If they have a problem then I fix it. I have not had to enjoy the experience of a Dell tech fixing my stuff as yet. May the day never come.
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My wife has had a Dell for years now and no problems. If it did mess up, I would try to fix it myself. I've never really had any dealings with their support team, but I can't understand most of them when you do have to talk with them.
Keep Smiling
It makes them think you're up to something...
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Nothing to add to the above... apart from:
Thanks to the gods I never had any problems with my Atari Pacman console...
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As Jennifer said this is not only a Dell problem ,I purchase a PC in 2000 ,when I was a complete newbie to PC's and I tried to use their one year support that came with system, the support tech had me put the recovery disk in which basically wiped out all the settings I had in place,all my files with important info .When I called back another technician at this place said he had you WHAT .Said it was way to early in process of trying to figure out what was wrong with PC for him to just on the fly have me do a complete system recovery ,I could have tried system restore even B/4 that move ! Never be afraid to ask them when they ask you to do something why they want you to do it and what the outcome will likley be ! Just as we all know that Doctors are'nt know it alls techies can range from the very good to system killers !
Take Care Nick
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Ha ha i think Dell charges for that. Gateway has a remote tech support like that. They never have charged me. Ive used it a few times when i couldn't figure something out.
Linksys Router WRT54G
PC-1 Gateway P4 1.8 256 MB Ram.
40 GB Harddrive
Win XP Pro
PC-2
Dell Dimension V350
350 Mhz
288 Mb Ram
20 Gig Harddrive
40 Gig Slave
Windows 2000 P
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RE: respose #5
Sabertooth is correct, I work at a call center and they do hire many ppl of all tech skills. The ppl that are really good techs do not last long in call centers, because they will burn out, get fed up the company policy or sell nothing and concentrate on only solving the customers issue then get fired because their sales are poor. It takes a while to learn that you have to be 60% sales and 40% tech.If your computer says, "Printer out of Paper," this problem cannot be resolved by continuously clicking the "OK" button.
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