IE/Firefox crash when searching

March 2, 2009 at 16:56:41
Specs: XP SP3
I'm having multiple difficulties with a Dell Inspiron
E1405 running Windows XP SP3.

The most noticeable symptom is that Internet Explorer and
Firefox will crash whenever a trying to search using
Google, Yahoo, etc. in the toolbar or in the browser. Some
pages also will not load completely. These problems
occur both on a regular boot of XP or in Safe Mode.

System Restore opens, but it will not let me click "Next"
after selecting a date to restore to. The program just
hangs. Nothing happens. Again, regular boot or Safe
Mode still causes the same problems.

AntiVir virus scanner and Ad-aware scans located some
small issues but they were deleted. Additional scans (with
XP booted in Safe Mode) do not locate any bad files.

Spybot S&D will not open. I was able to uninstall Spybot
and install it again, but the program still will not load, on a
regular boot of XP or in Safe Mode.

Any questions or additional troubleshooting suggestions
would be greatly appreciated


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#1
March 2, 2009 at 18:06:43
Try emptying your browser cache. You can use disk cleanup or CCleaner slim.

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