IE6 Hangs MS Office

P4i6g / P4i65g
February 22, 2009 at 12:26:31
Specs: Microsoft Windows XP Home Edition, 2.596 GHz / 502 MB
I've got a problem with some interaction between IE6 and MS Office 2000.

When the user is working in MS Word, everything is fine until the user opens IE6. At that point, Word freezes. Most of the time all the text in the document disappears, other times you just can't do anything with Word. After a while, the user will get Not Responding in the title bar.

If we quit Word and restart it, it still doesn't respond. In fact, no Office products will respond even after Word has been forced quit and any Office product started. The app (Word, Excel, PP) will open, but will not respond. The machine itself has to be restarted in order to get Office working again.

I first tried the Detect and Repair feature in Office but that didn't help, so I uninstalled Office and reinstalled it. Once again, it didn't help. That leads me to believe that Office isn't the root problem, just a symptom.

Where do I go from here? I guess I could upgrade to IE7 to see if that fixes it, but I figured I'd check here first.

Any thoughts?


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#1
February 23, 2009 at 02:41:09
DerbyDad03, just a 'maybe', but quite possible as Word is a popular target. Possible you could have a Trojan?
Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean , other times, it gets missed entirely.
If you need to clean one, Superantispyware can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed.
If it turns out that you need to use it, be sure to update prior to running and disable 'restore' (restart after cleaning) so it doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
Might be worth a try and won't hurt anything if not.
HTH.
Ed in Texas.


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#2
February 23, 2009 at 06:33:05
I do run anti-spyware (SpyBot automatically and others randomly) and an anti-virus with anti-spyware (CA) on that system, but I'll give your suggestion a try.

Like you said, can't hurt.

Thanks!


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