with ie6 and 7 ive had alot of crashes lately. ive reset them both. one web page that comes to mind is netflix, when i am on it the ie 6 and/or 7 will crash. also i go to a techancial colleges website to get some homework for my wife and when i try to open a file that is a powerpoint firefox3 will not pick the proper program like ms powerpoint what do you think

If it's a problem with file associations, you can try cleaning the registry. Also check that your default program list is correct in Internet Options. Are you bound to IE6 and IE7 for any reason in particular? These browsers are particularly with the slightest whiff of malware on a computer, and I'd recommend grabbing yourself a copy of Firefox or Safari. See if the error exists on these browsers and if it does, follow the usual malware removal procedures. http://www.pcfixreview.com

here is a copy of my hijack this log file. windows crashed just a while earlier. i scaned with spyboy. none found. no viruses. Scan saved at 9:55:11 PM, on 10/14/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18241) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\Explorer.exe C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe F:\iTunesHelper.exe C:\Program Files\Microsoft ActiveSync\wcescomm.exe C:\WINDOWS\system32\ctfmon.exe C:\PROGRA~1\MICROS~2\rapimgr.exe C:\Program Files\iPod\bin\iPodService.exe F:\Hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin... R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin... R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin... R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin... R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin... R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "F:\iTunesHelper.exe" O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - F:\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll O11 - Options group: [INTERNATIONAL] International* O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone (HKLM) O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone (HKLM) O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone (HKLM) O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM) O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone (HKLM) O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing) O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

The HJT log shows that you have IE8 installed. Remove it from Control Panel>Add/Remove Programs. IE8 is still beta and has many problems yet. WinSimple Software

would this cause windows to crash as well as firefox 3 to crash as well or am i maybe looking at a bad hard drive. thanks

IE8 has caused many problems for me as well as my friend. Sometimes hard drive problems are detected by Windows and referenced in the system section of the Event Log (Control Panel>Adminstrative Tools>Event Viewer). Look in there for listings pertaining to the hard disk by double clicking on each warning or error sign and reading the error. If the hard drive is making unusual sounds, I would look into changing the hard drive. I'd also do a chkdsk on the drive. Go to Start>Run, type cmd and press enter. Type chkdsk /f without quotes and press enter. If you can't find any errors in the event log, and your hard drive sounds normal, and chkdsk finds and fixes any problems with your hard drive, then personally I would think IE8 is the problem. By the way, did you install ANY new applications before this happened? WinSimple Software