IE and firefox not opening

Intel / ACER
May 15, 2009 at 20:59:57
Specs: windowsXP(sp3), 1.6ghz/512
Hi I am not sure what to suggest to a friend that has problems with IE and Firefox not opening. I went over there the other day and they opened for me but were pretty slow in doing so. I got rid of some toolbars he downloaded like a yahoo one and some other one I can't remember the name of. He is a beginner and it is hard to explain to him to uncheck boxes and pay attention to what you download. I also updated the antivirus and did a scan. Found nothing. I did suggest he get some more ram as things are pretty slow. The only thing I can think of is that he is impatient and when IE/Firefox doesn't open fast enough he probably clicks the icon too many times therefore it really won't open. Is there anything else I should try? Or some other thing I should try? Oh I did a defrag while I was there too as this is a person that does not maintain his system.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#1
May 16, 2009 at 03:13:19
rapattack, "Oh I did a defrag while I was there too as this is a person that does not maintain his system.". Maybe he should mend his ways? SWAG, he might have a trojan. Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed.
If it turns out that you need to use it, be sure to update prior to running and disable 'restore' (restart after cleaning) so it doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try. Sounds to me like he needs to learn just what his machine can/can't do.
Possible too that it's his firewall settings. Some settings cause a firewall to scan each item accessed, even if it's known clean. 'Realtime scanning'?
HTH.
Ed in Texas.


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#2
May 16, 2009 at 03:23:56
I feel like I am bashing my head with the amount of people around me that refuse to maintain their machines. It's crazy!
Yes I realise what your saying about viruses and trojans. I am out of date with the process as I am a linux user but i do run an offline windows machine.
He hasn't set up the restore feature as he was sold this machine without any XP cd from a major department store. I didn't think they could do that. I have forgotten how to find the restore feature. Can you tell me please?
He has the windows firewall. I tried to find out the what and how of it but couldn't understand it last time I was at his place. I did install two different firewalls in the past but he is so dopey he wouldn't interact with the damn things and insisted I uninstall them. They weren't installed at the same time ofcourse.

Maybe I should give him so basic how to instructions. I have said he needs to defrag, update and scan with av etc but he doesn't remember or do it.

Will post back hopefully tonight if I go and look at his machine again!

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#3
June 11, 2009 at 09:23:32
Turns out he was heavily infected and he is still not doing the basics. Ah well he has paid someone to clean the machine of the infection and it is out of my hands now. Thanks!!!

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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