I need help upgrade ICQ 7.4 (MReport.dll)

April 5, 2011 at 07:28:43
Specs: Windows XP
I cannot install ICQ 7.4 because I keep getting the MReport.dll as an error and I cannot sign in the old version.

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April 5, 2011 at 10:34:26
When I search using: mreport.dll

- it appears that is an ICQ only *.dll file.


The mreport.dll file is a process used by the ICQ program. This system file was created by ICQ, Inc.. Typical errors with the mreport.dll file include File Not Found, Missing File, Exception Errors.

mreport.dll is a MReport belonging to ICQ from ICQ, Inc. Non-system processes like mreport.dll originate from software you installed on your system.

Why is mreport.dll giving me errors?
System process errors are mainly due to problems with conflicting applications running on your PC. Consider uninstalling any applications you are not using or use SpeedUpMyPC to selectively disable or remove unnecessary background and auto-start processes. The safest way to stop these errors is to uninstall the application and run a registry scan to remove any residue or corrupt entries.

- there are very few "hits" about it other than about what is it.

There is no info about it on the ICQ web site in it's knowledge base


Your problem may be due to you NOT disabling resident modules of anti-malware software from running BEFORE you installed the software.

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows. In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Or, similarly, if you are using a third party software firewall, it may have a resident module that needs to be disabled BEFORE you install software to prevent it from interfering with the software installing properly.

"....and I cannot sign in the old version...."

What is the problem with that ?

Are you using a third party software firewall ?

I'm behind a firewall. What should I do?

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