I have to start laptop by using recommended start up because

July 2, 2013 at 07:08:49
Specs: Microsoft
It then goes so far then freezes .ive tried normal start up but it still goes back to recommended one

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#1
July 2, 2013 at 12:05:56
I'd love to help, but I"m not sure what you mean by "Recommended" Startup. What changes were made to the system right before this problem started?

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#2
July 2, 2013 at 12:37:52
I just turned it off as normal ,but been in hospital for a week .It won't even take me to desk top ,I was only doing normal stuff before I closed it down I don't know anything about drivers or stuff like that !!!

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#3
July 2, 2013 at 18:13:18
Could be anything (hardware or software).

Tap F8 when booting then select "Safe Mode with Networkin"g. See if you get something resembling a desktop (it will look a bit odd). If it gets there it might give us a clue about what is happening.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
July 2, 2013 at 20:15:47
You're in the XP forum so I guess we assume it has XP on it?

Could anyone else have been messing with it while you were away?


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#5
July 3, 2013 at 06:40:46
I've tried doing what you said and then goes back as before , think I will have to wait till better ,and get someone to fix it ,,,can't get out yet tho thank you

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#6
July 3, 2013 at 11:56:48
I tried that again and got like a desktop. No icons tho but my mouse

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#7
July 3, 2013 at 15:01:17
Do the same again except this time select command prompt. This will give you a black screen with white writing. Type the following on the black screen and then press the Enter key:
C:\windows\system32\restore\rstrui.exe

Get the above command "exactly right" and it will take you to System Restore. Choose a date/time just before you hit the problem and wait for it to finish. It will not touch your own files or programs.

Here's some more detailed information if you need it:
http://pcsupport.about.com/od/fixth...

Always pop back and let us know the outcome - thanks


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#8
August 1, 2013 at 11:22:12
Hi again I've tried the last one that u said Derek but when I get to to black screen with the white writing it hasn't got anywhere for me to write in ?

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#9
August 1, 2013 at 11:41:39
If there is no flashing marker then just click your mouse at the end of the writing that appears. After that when you type it should show on the black screen.

Always pop back and let us know the outcome - thanks


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#10
August 24, 2013 at 09:36:32
Hi again Derek been away ,so sorry to bother u again ,I still can't get laptop to do what u said last time ,

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#11
August 24, 2013 at 15:08:46
Difficult from afar to be sure exactly what you are seeing or precisely what is happening.

At this stage I can only suggest that your try my #3 again first. If it doesn't freeze from there when Windows comes up in Safe Mode then it might give us a clue.

The other one was my restore suggestion in #7 (that's if it works out this time and if you have adequate restore points to go back to.

One other thing that we haven't pursued is the possibility of a virus or some other nasty. If you can get these to run it might be worthwhile:

1. MalwareBytes freebie - this often finds and fixes what your antivirus can miss:
http://www.filehippo.com/download_m...
Install the program then Run it and let it fix anything it finds.

2. ADWCleaner freebie:
http://www.bleepingcomputer.com/dow...
It runs directly from the Saved file. You first run the Scan and then the Clean. It removes dodgy toolbars which are often hidden from you and can cause issues. If you look at the Log before Cleaning it will tell you what if found.

Always pop back and let us know the outcome - thanks

message edited by Derek


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