1. UNINSTALL any antivirus, real-time malware monitors, etc.
2. Download RKill and ComboFix and TDSS Killer to your DESKTOP (links below)
3. Disable System Restore
4. Clear ALL junk files / cookies, temp files, etc.
5. Boot to SafeMode WITH Networking
6. Run TDSS Killer
7. Run RKill....then ComboFix
Let these utils do whatever they want. If a reboot is needed during any process...be sure to catch it and direct the reboot process to Safe Mode with Networking.
Always reboot to SafeMode WITH networking until the processes are COMPLETELY finished.
IMPORTANT: Download from ONLY from the Kaspersky and BleepingComputer web sites...there are a lot of malware-infested installers out there of these utilities.
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