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I have a blank window that doesn't go away

November 2, 2010 at 02:56:51
Specs: Windows XP, Z520 / 0.99GB Ram

Hi,
I have a blank window that opens at start up on my acer laptop which I bought about 3 months ago. The window has no words or warning box or anything just a borderless white square in the centre of the screen (with the screen display still visible round the edges) and a blank button on the blue bar at the bottom (did I mention I have zero computer knowledge?!).
There is no 'close button' to 'ex out' and it doesn't right click on the blue button on the bar. It seems to cause no problems and norton 360 says everything is okay, it's just really annoying and makes me worried that it's up to something...
I've tried to google some answers but everyone else seems to have text on their problem boxes.
Any ideas?
(system info: windows xp home edition version 2002 service pack 3. if that helps)

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#1
November 2, 2010 at 04:41:56

right click on a blank spot on your desktop click on properties, then click on the desktop tab and choose a desktop image and then click on apply. That will change your wallpaper and that blank box should be gone. See of that works for you.

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#2
November 2, 2010 at 07:58:14

ah, that it were that easy! Sorry tried that already, and tried again just now to be doubly sure but no, just changes background behind the square. Also, background is fine in the moments before window appears, so no problem with display etc.
Thanks for the suggestion tho
x

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#3
November 2, 2010 at 08:22:07

The best thing with making a post is to be sure to say what you have already tried, saves the guesswork.
Try unchecking all your startup items and see if that helps in msconfig

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#4
November 2, 2010 at 13:23:06

sorry about the guesswork bit... but the start up deselection bit worked! Do I have to go through each tick box on that list to work out which one is the culprit to keep the box away for good? and if so do you have any suggestions where to start?
I take it this means that the window is a faulty programme or something rather than a virus etc?
thanks

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#5
November 2, 2010 at 14:42:13

The only thing you need to run at startup is probably your touchpad, task scheduler and anti-virus

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
November 2, 2010 at 15:05:12

Unfortunately you will probably have to go through each program that loads. It sounds like it's a warning or message box to a program that has become corrupt.

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#7
November 3, 2010 at 06:08:32

I went through the msconfig files (it didn't take that long) and the only thing that gets rid of the box is if I deselect 'wireless zero config...' in 'services', but then internet explorer doesn't work.
Is there anything I can try next?

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#8
November 3, 2010 at 06:20:24

jillrg, Right click your Desktop, choose Properties, under the Desktop tab click the Customize Desktop button, under the Web tab make sure that ALL boxes are unchecked, click OK/Apply/OK.

Tufenuf


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#9
November 3, 2010 at 09:04:00

Tufenuf
sorry, it didn't do anything. Under the web tab I only had one box (My current homepage) and it was unchecked to start with. But thanks,
Jill
x

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#10
November 3, 2010 at 09:11:26

Also, just to keep u posted, I ran the Malwarebytes' Anti-malware and it made no difference. I'm thinking now that it must have something to do with this wireless zero config thing, if anyone can explain what it is etc
and any ideas are really welcome
thanks

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#11
November 3, 2010 at 10:26:07

Hi, here is a simple How-To to help you research that will help you
http://www.computing.net/howtos/sho...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#12
November 3, 2010 at 14:57:32

Ok I think I've sorted this problem, the window has gone (and hopefully won't come back). Someone suggested checking in the registry editor for anything untoward. By checking through HKEY_CURRENT_USER/software I found some stuff that, when I googled it, turned out to be adware. I deleted something called 'pricegong' that I had no idea was there and the box went once I restarted.

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