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I can't find (or even see) Windows XP start menu on startup

February 19, 2012 at 02:06:19
Specs: Windows XP

I can't find my start menu and i can't see anything there.And i try to do the explorer task on command/new task and it just gone me to "my files"and i can't hear.and when i go to the registry and try to run the "windows sound"says a number of a problem and i can't activate that.why?:(

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#1
February 19, 2012 at 02:12:32

and it's NOT a resolution problem 'cause i made my resolution from 1024X768 to 800X600(i didn't restart it)and the only thing got bigger were the desktop files..i can't even see the clock or something and when i minimize a programm i can't see it in the bottom and i have to use always the taskbar to use it again..so annoying:(

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#2
February 19, 2012 at 08:41:09

Please answer ALL questions, supply ALL the info asked for, and comment about anything else I say in this that you want to.

Is this PC a laptop or netbook, or is it a desktop computer ?

What make and model is it ?

Are you seeing the normal main desktop screen otherwise ?

Have you installed Windows from scratch since the last time the sound worked ?

Are there other things you normally see on the main desktop screen that are missing or that are there but are not working ?

Are there other symptoms you haven't mentioned ?

E.g. is there one of more icon(s) on the desktop screen for something that you did NOT install yourself or that software you installed did NOT install, that works when you click on it ?

Were you having problems previous to this happening ?

What was going on before this first happened - e.g.

- what did you do, or what did you install, the last time Windows was working fine before this happened ?

- did this happen after you accessed some web site on the internet and got an unexpected result ?
...

Have you tried loading Windows's Safe mode ?

E.g.

Remove any bootable CDs or DVDs in drives

Press F8 repeatedly, don't hold down the key, while booting the computer, starting very early in the boot sequence, and when the Advanced... Windows menu appears, choose Safe mode, or Safe mode with networking if you want to be able to access the internet.

(On some computers, the bios has it's own use for F8 - e.g. a menu may pop up where you can select a device to boot the computer from. If you see that, READ the info on the screen to determine which key you press to exit that screen, e.g. Esc. Press that key, then immediately press F8 repeatedly, don't hold down the key.)

If you're not familiar with Safe mode (without networking), when it works properly, you see a screen filled with lines that show which programs are loading, then it stays that way for the last screenfull for as long as a minute or more, then the Logon screen appears with at least the built in Administrator user and your user listed, you pick a user, then the desktop screen loads, a large window pops up and you are asked if you want to run the computer in Safe mode or choose something else. (Whatever you choose, you can run System Restore to load a previous restore point.)

If something is wrong with Windows, that may not work properly.
E.g.
- If you WAIT longer when you see the last screen full of lines, Safe mode MAY proceed from there fine.

- The computer freezing forever at the screen filled with lines that show which programs are loading doesn't necessarily indicate the last line listed on the screen is loading the program that's is causing your problem with Safe mode, but something is definitely wrong with Windows.

You MAY have malware (a virus, trojan, root kit, etc or more than one of them.) infecting your computer.


Malware often doesn't load in Safe mode. If it does load, there are usually fewer symptoms, and I have never encountered malware interfering with you being able to get to the desktop screen in Safe mode, and it probably wouldn't.
....

The screen resolution setting has nothing to do with your problems.

If you have an LCD, LED LCD, or Plasma monitor or display on a TV, it has ONE "native" or "optimal" resolution that it looks the best set to. All other resolutions will NOT look as good, the cheaper you monitor or TV model, the worse it's likely to look, the most noticeable thing being the text on the Windows screen will NOT be as clear as it is when you use the "native" or "optimal" resolution.



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#3
February 19, 2012 at 09:17:34

i have already installed windows Service Pack 3 and the problem started when i close the explorer.exe from the task bar..silly i know but i swear that i didn't knew this was window's powershell(start menu and icons)!when i close it nothing happend but when i restarted my pc NOTHING it was there..and it's a laptop..mark toshiba...please tell me what to do:(

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Related Solutions

#4
February 19, 2012 at 09:20:39

i didn't had any problem before or after this happened..and happened after i activated a programm called Gray Utilities..i found the serial key in a website and i activated it and my pc was lagging and i was really pissed off(so much lagging that even my right-click showed off after a minute or two!)and i close it.when i opened this was happened..i didn't do anything else..just activated this programm..i also have Bitdefender Total Security 2012(cracked)and i search for virus and malwares..nothing founded..so this is not a virus or any malware!and my explorer.exe is still on the registry..what should i do?

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#5
February 19, 2012 at 12:15:03

The logical approach would be to remove Gray Utilities. This forum can't help you with illegal software.

I suggest you perform a system restore to a time before you installed gray utilities.


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#6
February 19, 2012 at 13:27:53

You don't necessarily need to make another post if there was some info you wanted to add that you didn't have in a previous post.
You can Edit any of your own posts on this web site, for a limited time, by clicking on the the Edit this message link at the bottom of your own posts.

You have NOT answered some of my questions.
The greatest problem we have on this web site is the person who started the subject doesn't supply enough information !


Which Toshiba laptop model is it ?
http://www.csd.toshiba.com/cgi-bin/...
Choose Product Support.

DO NOT install more than one anti-malware program that has one or more resident module(s), or if you DO, disable all resident modules in anti-malware software except for that or those for ONE of the anti-malware programs.

See response 4:
http://www.computing.net/answers/wi...

Illegally gotten software often has MALWARE embedded in it !

No one anti-malware program detects all possible malware these days.

See the last part of that response 4 for info about how to install and run the free version of Malwarebytes


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#7
February 21, 2012 at 03:22:59

Look i don't know what module is because it was my cousin's laptop until he give it to me.and if the problem is gray utilities pro(because i downloaded the free edition but later i search for activation keys and i make it pro)i will happy to remove it,the only difference anyway between the free and the pro edition is that on the pro edition you can do schedule scanning.i'm not an expert but i bet that the problem is NOT on the start menu or in any virus/malware...the problem must be in registry because i can't see the start menu and icons but i also can't hear any sound!!!and when i go to services.msc and i try to activate the "sound of windows"says "could not activated it"and a number..and when i open my pc every time a message coming from a notepad with the title desktop-notepad and this is what it's says: [.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787
what means that??and if i can do something to make my start menu appears what should i write/edit?and how i do system restore?i have already done it but i think you need to access it from the start menu and mine's gone so..any command to access it without the start menu?ty and sorry that i cannot provide you any other information.(btw my windows xp are genuine.so this can't be a windows' problem because problems like this happen only on the illegal windows)

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#8
February 21, 2012 at 05:18:27

But you do have an illegal version of Gray Utilities. From your comments it seems the problems started after you downloaded an illegal key for Gray Utilities.

With all the illegal stuff on this computer I recommend you just start over new. Stay away from pirated software.


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#9
February 21, 2012 at 07:12:35

"From your comments it seems the problems started after you downloaded an illegal key for Gray Utilities. "

"Illegally gotten software often has MALWARE embedded in it ! "

You haven't provided enough info to confirm it, but you have symptoms I've seen many times when a computer has been contaminated to make it APPEAR that there are serious things wrong with Windows.

See this for info about that and how to install and run the free version of Malwarebytes


See response 1:
http://www.computing.net/answers/wi...

Note that sometimes you can only install Malwarebytes in Safe mode - in that case, loading Safe mode with networking is required in order for it to be able to update itself.

Ignore the part about loading your latest System Restore restore point unless you did what the guy in that Topic said he did in the first post - loaded a previous restore point.
............

"Look i don't know what module is because it was my cousin's laptop until he give it to me."

I'm assuming you meam model, not module.

It's not rocket science .

Look at the label stuck to the laptop - it's probably on the bottom.

Which Toshiba laptop model is it ?
http://www.csd.toshiba.com/cgi-bin/...

Choose Product Support.

What you need to supply is some model that's on the list there.


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#10
February 21, 2012 at 07:21:13

Toshiba Sattelite L20-101
I found it:D
should i try safe mode?

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#11
February 21, 2012 at 07:35:16

Yes.

Malware often doesn't load in Safe mode. If it does, the symptoms are less severe.

Remove any bootable CDs or DVDs in drives.

Press F8 repeatedly while booting, don't hold down the key, starting very early in the boot sequence.

When the (Windows) Advanced... menu appears, choose Safe mode, or Safe mode with networking if you want to be able to access the internet.

(Some bioses have their own use for pressing the F8 key while booting - e.g. you may see a screen where you can choose a device to boot the computer from. If you see that, READ the screen to find which key you press to exit that screen, e.g. Esc, press that key, then immediately repeatedly press the F8 key.)

...............

If you're not familiar with Safe mode (without networking), when it works properly, you see a screen filled with lines that show which programs are loading, then it stays that way for the last screenfull for as long as a minute or more, then the Logon screen appears with at least the built in Administrator user and your user listed, you pick a user, then the desktop screen loads, a large window pops up and you are asked if you want to run the computer in Safe mode or choose something else. (Whatever you choose, you can run System Restore to load a previous restore point.)

If something is wrong with Windows, that may not work properly.
E.g.
- If you WAIT longer when you see the last screen full of lines, Safe mode MAY proceed from there fine.

- The computer freezing forever at the screen filled with lines that show which programs are loading doesn't necessarily indicate the last line listed on the screen is loading the program that's is causing your problem with Safe mode, but something is definitely wrong with Windows.


Malware often doesn't load in Safe mode, if it does load there are usually fewer symptoms, and I have never encountered malware interfering with you being able to get to the desktop screen in Safe mode, and it probably wouldn't.

....

The instructions here..

See response 1:
http://www.computing.net/answers/wi...

....tell you how you can download, install, and run Malwarebytes even if you do not have a normal desktop screen.

Sometimes you can only do that in Safe mode - in that case, you must go into Safe mode with networking (mode) in order for Malwarebytes to be able to update itself.


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