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I can't add my printer!

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Name: friendlyphil
Date: January 4, 2002 at 17:34:04 Pacific
Comment:

When I try to add a printer thru control panel, I get the message: "operation could not be completed". I have an Epson 777 and have installed the updated drivers, to no avail. Any ideas?



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Response Number 1
Name: jimi_l
Date: January 5, 2002 at 03:39:25 Pacific
Reply:

Is the printer showing up in the control panel allready? Does the control panel show any errors? Perhaps it cannot add what is allready there. According to the Epson site it should be recognized w/o any additional software required. Does the Com port or USB port that it's plugged into show anything attached?
Jimi_l


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Response Number 2
Name: friendlyphil
Date: January 5, 2002 at 04:49:21 Pacific
Reply:

The control panel shows no printer installed. The USB ports show no problems when I run the test in XP. There is no indication of any error. But when I click on "add a printer"....it tells me that the function is unavailable.
I appreciate your help. Thanks.


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Response Number 3
Name: jimi_l
Date: January 5, 2002 at 06:32:48 Pacific
Reply:

Make sure you are logged in as administrator.Plug in and turn on the printer. Then,open the control panel and switch it to "classic view". Next, try to add it using the "add hardware" icon instead of the "Printers and Faxes" one.
Jimi_l


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Response Number 4
Name: friendlyphil
Date: January 5, 2002 at 10:14:22 Pacific
Reply:

Thanks. I'll give it a try and let you know.


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Response Number 5
Name: friendlyphil
Date: January 5, 2002 at 12:34:11 Pacific
Reply:

I tried adding the printer as you directed. What I got was: "an error occurred during installation. RPC server is unavailable." I don't get it.


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Response Number 6
Name: jimi_l
Date: January 5, 2002 at 13:43:11 Pacific
Reply:

Go to the control panel and click on "administrative tools"
Then "Services"
Make sure the line called "remote procedure call(RPC). is enabled.If not right click on it and choose enable.
Do the same for the line called "print spooler",making sure it is set to automatic.

Jimi_l


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Response Number 7
Name: friendlyphil
Date: January 5, 2002 at 19:29:52 Pacific
Reply:

I did it, and still nothing.

I very much appreciate your help on this matter, though. It was kind of you to show an interest. I think that maybe I have some corrupt files, since I used a burned copy of XP. I may need to transfer in some new files. Thanks again.

friendlyphil


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Response Number 8
Name: Bob
Date: January 8, 2002 at 05:43:16 Pacific
Reply:

Had same problem drove me nuts!!! Tried everything and no help. I just did a reinstall over the top and bingo>> picked up the printer!! My printer is the 660. I know its a pain but it worked for me >> good luck!! Bob


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Response Number 9
Name: friendlyphil
Date: January 8, 2002 at 08:59:21 Pacific
Reply:

Thanks Bob! I reinstalled windows, right over the existing installation. It recognized that I have a printer, and I am now working on installing it properly.
Thanks!

friendlyphil


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