HP software fails to install

May 3, 2010 at 08:41:52
Specs: wxp, 2.401 GHz / 2047 MB

I'm having a HP Deskjet F4500 series printer, which I earlier had as a local (USB) printer, then configured via router, and now trying to install again.

The problem is, I cannot get the printer being installed. It fails at some screen, now it fails at detection of the hardware (while all is OK).

I'm reluctant to call HP since this is very money consuming, just to hear "did you try unplugging the power on the printer", is not worth my money.

So, anybody knows how to try and resolve. The un-install of software seems to work (but then again, that is only the part of software that manages to install, it's not all that should be installed).

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May 4, 2010 at 00:40:28

tvc, SWAG, sorta a shot in the dark. Driver software? Think I'd be sure it was on the HDD and unplug the computer for a while, then with the new printer hooked up plug it back in and see if Windows couldn't detect/correct the change.
Ed in Texas.

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May 4, 2010 at 02:00:35

I didn't touch the drivers (I never do). I uninstalled software (traditionall manner), then manually deleted C:\program files\hp, then deleted c:\program files\common\hp, then deleted some HP and Hewlett-Packard registry keys ...

After some of those steps, it worked ... things is, problem is resolved this way : when installing, the software is not very clear on success. I had many attempts (about 20 to 30), and in the beginning there was errors of plenty, but the later installs, they just ended in unclarity. Thing is : software was installed, and it is working. I should have come to conclusion earlier, but a small message "software installation ended successfully" would not be wrong, amonst the 50 screens displayed now.

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May 21, 2010 at 07:23:24

It's working better now, there's an additional "feature" which seems to be having an impact, although this may be only on runtime behaviour, not installation:

If seems there is a need for a directory called "C:\Config.Msi"
Although this seems to be a Windows-related thing (MSI), HP seems to use it in a weird way, being the fact it is not able to create that directory by itself. Subsequently, some things fail when the directory is not there. So, when you create it manually, things seem to work better, although the directory seems to remain empty all of the time.

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May 21, 2010 at 07:36:17

Your problem probably is due to the MANUAL software removal. I think HP may have a utility to properly clean up that issue.

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May 21, 2010 at 09:31:18

When I see the quality of their software, I'm doubting that

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May 30, 2010 at 09:23:27

That software on itself runs, but when I try to install the HP software, it behaves as before. It's pretty bizarre, I dont have any HP software installed, apart from the drivers (so it seems). I can print, but occasionally, the printer just stops in the middle, or does not want to print. I need to reboot the OS, after which he resumes with success then. Since I have no HP software, he also does not want to show any error anywhere (which seems to be a general problem of HP software as well).

I'm going to try and remove the drivers. I dont understand what is happening now, as the printer is working (sort of), but I dont have any HP software, and I cannot install any. He now says my printer is not connected, while all is up (and I can even print), but the installation program stops there.

Next step is a Windows re-install, which I am planning anyway, but this will take time. For the moment I cannot do any scanning either (since I have no HP software).

Definately, this is the last time ever I buy an HP. The hardware is sort of OK (but then again, my previous PSC device also stopped working while being 3-years old only), but the software is pretty weak.

The HP site is not helping either, and auto-updates does not seem to be invented yet at HP, or not at least for printer software.

Anybody knows of decent Printer Scanner Copiers ?

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June 5, 2010 at 02:05:55

Another attempt has passed, some software is installed, but the status remains uncertain. This is a genera impression of the software, all is a bit unclear. I do get errors occasionally (when new paper is in, for example). But these messages are so far away from the real cause of problems, they are listed as : another software problem.

The auto-updates also fail, no obvious reason. I'm suspecting the problem is HP software "quality". It can not even report me either no paper being in the tray, neither that cartridges are low on ink ... actually, nothing gets reported, and the messages that get through, are meaningless.

Good ones dude, I really wonder how these guys "test" this software (if testing phase still exists)

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June 16, 2010 at 08:49:20

Also found a solution for the "no-paper" issue. When the printer runs out of paper, all print jobs are lost, and you need to reboot Windows and relaunch all printing requests ! I love this software ! So much detail to all little details !

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June 16, 2010 at 09:02:05

Well, it's not enough, actually, you need to:
- disconnect power on the printer
- reload paper
- cancel all jobs
- restart computer and reconnect printer

But after that, everything works !

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