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HP Pavillion random shutdown

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Name: simona.livia
Date: January 5, 2007 at 07:39:07 Pacific
OS: Windows XP Proffesional S
CPU/Ram: 3.00 GHZ/ 1.0GB
Product: HP ZD 8323EA
Comment:

This morning my laptop started shuting down randomly ( like I'd shut it down manually). A few days ago I got a blue screen - saying that windows is shuting down due to some kind of error and to protect my computer from hardware damage. I recently replaced the dvd-rw with a new one ordered from a HP.

Components (from HP's website)

* Intel® Pentium® 4 630 w/HT Technology, 3.0GHz
* 17.0" WXGA+ BrightView 1440x900 LCD
* 1.0GB DDR2 SDRAM, 533MHz
* DVD+/-RW/R & CD-RW Combo (Dual Layer)
* 128MB ATI Mobility Radeon™ X600
* Internal Altec Lansing® speakers
* 4 Universal Serial Bus (USB) 2.0, 1 expansion port 2 connector, 1 IEEE 1394 (FireWire), 1 Consumer IR (Remote Receiver)
* Mouse: SynPS/2 Synaptics TouchPad
* Airforce One 54g™ Integrated Broadcom 802.11b/g WLAN with 125HSM/SpeedBooster and BroadRange support and Bluetooth®

I was planning to reinstall my XP so it thought it was a good timing. Because i had some driver problems last time I reinstalled I prepared an F partition to install a new XP just to check if the new drivers work properly ( mainly the WLAN driver, the driver from the Install CD didn't work).
During the install procedure it shutdown again, twice. I tried to enter the bios to check the CPU temperture, it shutdown while I tried to find the temperture. I let it rest for a few minutes then I started the laptop and worked fine. I installed the drivers, antivirus, antispyware, trojan remover and did a complet scan of the system. The system was healthy.
Then i rebooted and it started to shutdown again. I changed the power supplier and I got the same behavior. I formated the C:/ and reinstall a new XP, it shutdown during install, just before finishing it.... During this install it run on battery, and i pluged in the charger a few minutes before it shut down.
I tried to start it again, but it shutdown in a few seconds. I pushed the power button and then pluged out the charger, it shutdown when i pluged it out like it would happen on a desktop. When it started again the CPU temperture was 74 C.

I'm out of ideas, do you have any suggestion? What kind of problem am I dealing with?



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Response Number 1
Name: clive_pearce
Date: January 5, 2007 at 08:59:43 Pacific
Reply:

I googled for "random shutdown xp"
One suggestion was there was some temp monitoring in the bios & it was set too low.
Is there any dust near the fan cpu?
My desktop shutdown at 90c due to dust. 74 doesn't seem too high.


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Response Number 2
Name: simona.livia
Date: January 5, 2007 at 09:17:16 Pacific
Reply:

To find out this I have to get inside my laptop:) I will open it tonight to see what's inside. I hope this is just a dust related situation:). It was cleaned a few months ago...



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Response Number 3
Name: m_yokesh
Date: January 8, 2007 at 09:42:12 Pacific
Reply:

shud be a thermal problem.... as the system seems to passed all scans..it cound be either the heat sinks or the processor fan..


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Response Number 4
Name: simona.livia
Date: January 9, 2007 at 02:30:57 Pacific
Reply:

It was a thermal problem indeed, one of the fans wasn't working properly and i had to clean it. Now the temperature is between 55 - 60C. The shutdowns are all gone.

I thought about it but I didn't had the courage to go inside the laptop... I knew they are more fragile then a PC.

Thanks for your answers.


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