hp pavilion dv5000z won't boot up why?

May 23, 2015 at 14:06:42
Specs: Windows xp
My laptop was working just fine until I dropped a closed bottle of water onto it & it hit hard on the touch pad making my pc turn off.I restarted it,& got a black screen with a message saying PXE-E61 media test failure,check cable.So I checked & the cable is still connected fine.I tried to boot up in safe mode but the F8 keys refuses to work & won't pull up safe mode,I tried F11 to do a system recovery & found that F11 won't work either.so then I did a troubleshoot search online on a different pc. Did a bunch of stuff,the only F key that will work is the F10 to get into the bios.in bios I tried to do a HD short test,won't do it,I tried to do the HD long test It wont do it either The red box that's suppose to pop up won't stay on screen ,If I hold down the enter key the red box flashes fast ,I seen it also said NO IED found.So I do a memory module test trouble shooter I read about .they seem to check out ok & their slots too. So then I go back into the bios to see if the boot order shows the hard drive & it dose, the boot order is a follows #1 floppy disk drive,#2 dvd/cd drive #3 Hard disk drive,#4 network adapter.I then turned off the network adapter mode,restarted my pc & got a completely black screen with a flashing curser on the top left of the screen.It still refuses to boot up,I then tried a hard start,I took out the battery,disconnected the ac power cord,& held the power button for 30 seconds,plugged in the ac power ,started the pc ( you can hear the hard drive come on & the fan too) & still won't boot up into windows xp.So I went back into the bios & set everything back to it's default settings. I also took out the hard drive & put it back in to reseat it.but still no boot up & back to the message PXE-E61 media test failure,check cable came back.The very last thing I tried was to get out my recovery cd's to try a system recovery that way. I put in the disk & I get a message on screen, No hard drive found. yet in bios it shows the hard drive in the list. Oh & one other message I did get when going into bios via the esc key it showed,639K ram passed,510mb ram passed,1024K ram passed, the video bios was shadowed & the system bios was shadowed whatever that means. So what else could be wrong & are their any fixes to still try ??

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May 23, 2015 at 14:15:04
There's no point messing with discs, recovery mode, memory, etc., it's clearly a hard drive problem. The bottle must have hit in just the right place. Try opening the underside & inspect the HDD connection, it's possible it was just knocked loose. If not, the HDD was damaged & will need to be replaced. Hopefully you have all your important files backed up.

"message saying PXE-E61 media test failure, check cable"

Just wanted to explain this error message. The laptop is going thru the boot order. No HDD is being detected so it's attempting to boot off a network drive. No network drive is being detected so it's telling you to check the cable. I highly doubt there's a cable to check.

message edited by riider

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May 23, 2015 at 14:22:46
If this all happened after your dropped a bottle on it then most likely something has either broken or become dislodged - if so no software will fix it.

You've checked the cable which was fine but beyond that the possibilities are endless. Firmness of all connections is also worth checking. Sometimes edge connectors can give trouble if something has moved slightly onto oxide. Clean the RAM edge connectors (and any others you can find) with a pencil eraser then pop the stick(s) in and out a few times to clean the socket.

HD power and signal edge connectors are also worth checking in the same way.

I should also mention this long shot:
Turn off computer, remove from power, remove battery and then hold the Power Off/On button down for at least 20 seconds before re-assembling. This discharges the motherboard components. There is a vague possibility that a glitch took place when you dropped the bottle on it and the situation at that time has been memorised.

Note: I overlapped with above - too much typing.

Always pop back and let us know the outcome - thanks

message edited by Derek

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