HP laptop crashes over and over at startup.

Hewlett-packard / Pivallion dv4000
February 20, 2010 at 16:01:39
Specs: Windows XP
Well, my computer oddly crashes over and over at start up. It says it incorrectly started. Then it asks me to start up in safe modes, last configuration, or normal. So I tried each time. When it starts up, it shows the windows XP loading start up. Then it shows a quick mix between a blue then a black then off in under half a second. Then it keeps on showing the same thing. Please help.

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February 20, 2010 at 16:39:49
Try this.

Remove any bootable CDs or DVDs you have in drives.

Press F8 repeatedly while booting, don't hold down the key, starting right after the mboard beeps once.
From the boot choices menu that pops up,
Disable automatic Restart on system failure

If that gets you into Windows, you may then see a blue screen error message at some point.
Disable automatic Restart on system failure
from the boot choices menu is a one time thing - to have Windows always do that.....

Win XP is set by default to automatically reboot when it encounters an unrecoverable error.

To have XP possibly display an error message you can investigate instead of the computer rebooting:

1. Click Start, and then right-click My Computer.
2. Click Properties.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. Under System failure, click on the small box beside Automatically restart to remove the checkmark.
5. Click OK, and then click OK.

If you then get an error message, look at all of it's details.

Tell us what it says on any blue screen message.


STOP: 0X000000xx

Does it name a specific file?
You may need to click on a highlighted link to "More info" or similar to find the named file.

Do you see a message about a Memory dump ?

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February 21, 2010 at 09:09:50
It says :Technical information :

*** STOP: 0x00000024 (0x00190203, 0x823CE3A8, 0x00000000)

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February 21, 2010 at 13:57:45
Find a list of STOP MESSAGES(BSOD) here:
Click 24 at left side of that page.

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Related Solutions

February 21, 2010 at 16:41:43
"STOP: 0x00000024 (0x00190203, 0x823CE3A8, 0x00000000)"

Are you able to do anything after you see that ?

Usually the listings within the brackets in are specifc to your own computer, they may change, or some of them may change, each time you get the error, and they are useless to use for searching with.

See Response 1 here:
starting at:
"STOP: 0x00000024" = NTFS_FILE_SYSTEM..........

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February 22, 2010 at 15:34:20
No I am not able to do anything after the BSoD. Even if I try to start up in safe mode so I can not do anything about that part. So I'm going to try trvlr's idea on the post and see if it works.

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February 22, 2010 at 19:37:57
If you going to boot with a Linux boot disk, you might as well try copying NTFS.SYS to where it's supposed to be before going to all the trouble he suggests. That can't do any harm.

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February 23, 2010 at 06:11:08
I have more than one copy of NTFS.SYS on my XP installation - you might have too.
On my computer, it's also in

If you do, try copying it to C:\Windows\System32\drivers after booting with the Linux CD, then try booting normally.

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March 7, 2010 at 12:02:01
I have found something interesting after I have tried the linux disk and didn't work, It says

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32\ntoskrnl.exe.
Please re-install a copy of the above file.

right after I try not to reboot at failure. So I am wondering, does the installation start at bootup? It is because after that it gets stuck or shuts down right after the blue screen of death..

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