I bought my HP 11/01, I am an amateur so I depend on hp's help and support a lot. I am worse today then when I first asked for help. This is how my problem went: H/S remote ass. wouldn't work, emailed hp, they told my to delete a certain file. Did that,didn't work. HP then had me do a undestructive recovery. Didn't work and couldn't get into my PC at all now. HP said to a destructive recovery. I did that and could get into my computer again, but some things responded differently. I have a cable modem but a lot of the times it takes up to 2 min. for a page to load. I have a lot of error reports, these 3 are the main ones.4 ACPI %2: ACPI BIOS is attempting to read from an illegal IO port address (%3), which lies in the %4 protected address range. -7000 Service Control Manager The %1 service failed to start due to the following error: %2 -11 Cdrom no help. The acpi is the one I get the most. Needless to say, hp refuses to give me any more help. I have tried to learn everything I could about hp and xp over the last months, but I'm about ready to give up on this computer stuff! Can someone PLEASE help me? (there is no BIOS update for my pc.) xp home edition.Hewlett-Packard Pavilion, Intel(R) Celeron(TM) CPU 1200MHz, 1.20 GHz, 128 MB of RAM, Used space-7.62 GB, Free space 25.2 GB.

Tonya, I am sorry, but I don't have an answer for you. I do have some advice though. First, I would try a full destructive recovery again. You didn't state the model number of your PC, but if it came preloaded with XP, the recovery partition is hidden and you get to it by pushing F10 at startup. You probably already know that. If that doesn't work, then I would get a pen and paper and jot down, as best you can, the dates you called HP and what the techs had you do. If you can remember the names of people you spoke with, or their tech numbers, jot them down as well. When you are done, I would call HP again. Get the name, or number, of the person you are speaking with. Explain everything you have done and what is still wrong. If that person doesn't give you anything new to try, then nicely let them know and ask to speak with a supervisor. Do the same thing with the supervisor that you did with the tech. Take their name right up front and jot it down. Explain the problem and see if you get better results. Keep elevating it until you reveive a fix, or they send you a new PC that works. As I said, you didn't provide the model number, but most HP PCs come with 12 months warranty, so it should be covered. But, with that said, the clock is ticking. Remember, be nice, but be firm! Good Luck!