HP deskjet1000 will not connect-USB port

January 18, 2011 at 10:18:24
Specs: Windows XP
I have installed an HP deskjet printer using the cd on my win XP desktop. When I try to print I get an error message; printer not connected. I have all the drivers and they are all installed correctly. I access the printer on the control panel says it's "ready" and when I click on the port tab in properties a USB port is not listed as an option to connect the printer to. I ran tests on every USB port and controllers and said they are working properly. I have the USC cable cord connected and this is the 2nd cord that I've purchased, thinking this might be the issue; turns out that it's not the issue cuz the odds of getting 2 bad USB cords are slim to none..since I have purchased and sucessfully used an HP before on this same computer. THIS IS DRIVING ME INSANE! PLEASE HELP!!!!

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January 18, 2011 at 10:36:34
You must install the printer software the right way.

Usually you install the software BEFORE you plug in it's USB cable. You may be prompted to plug in the cable after some of the software has been installed, or after restarting Windows after all of it has been installed.

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows. In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell me which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Printers always have associated files that must be installed properly along with the actual drivers. If you install only the actual drivers, it's likely the device will NOT work properly.

Unless the instructions for installing a device tell you otherwise.......
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way,

(The following also applies if you want to re-install the software)

- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting.

Install the software properly by running the proper download you got from the web, or if you have the CD that came with the printer, run the software installation from the installation program on that.

You must have the printer plugged into a USB port that it can work with properly. E.g. it may NOT be recognized properly when it's plugged into a port on the front of a desktop case
Rarely, if the computer is a desktop computer, you may need to fix an IRQ sharing problem - in that case, all other devices that are plugged into USB ports may work fine when they are plugged into a USB port they can work with properly, yet the printer isn't recognized properly.

Troubleshooting USB device problems
See Response 1:

Check that out first.

Rarely, not all the ports on the back of a desktop case may be able to supply 500ma each.

(The printer doesn't require 500ma but doing this may help.)

If you have a desktop computer, Note that I answered a Topic on this site recently where a guy had an external drive, which does require the full 500ma, connected to a port on the back of a desktop case - it would not work properly when a webcam was in the port next to it, but it worked fine when the webcam was unplugged. Ports on the back of a desktop case often have two ports connected to the same USB controller module that are ports one above the other - you could try connecting the cable to one of those and leaving the other un-used.

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January 18, 2011 at 11:00:41
I am using the free version of AVG 2011 edition (updated as of today). I have the windows firewall up as well. When I installed the printer, using the disk it came with (hp) I disabled everything simply because I wanted to aviod that very issue of blocking drivers and blocking any aspect of the d/l and installation process. I will uninstall and shut down malware/anti virus programs again; than I will attept installation again. oh! When I attempted installation the first time, I went to the control panel and opened printers..at that point, the printer did not show up at all, I had to manually add the printer. Maybe that is another clue? thank you, so much for all of your help...so much appreciated!

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January 18, 2011 at 11:01:49
oh..forgot to add that I installed the printer first and only when prompted to connect the USB cable, did I connect it to the printer. I've reset the printer and all that jazz as well. thank you!

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Related Solutions

January 18, 2011 at 11:21:24
The printer model appears automatically in Control Panel - Printers and Faxes after the software has been installed properly and the printer has been detected, but it often does appear not right away.
The entry is tagged AUTO if it was installed automatically.
The printer will work even before the model appears there.

You do not need to install it manually. If you install only the drivers for it, it will probably not work properly.
If you have two entries there for the same printer model, only one of them can be the default printer at any one time.
Some programs pop up a window when you attempt to print something that shows you which printer model is the default one and you can change that if you want, but other programs do not do that and just use the default printer.

If there is nothing wrong with the the two software installations for the same model, having either entry as the default will work fine.
However, if you installed only the drivers when you added the printer in Printers and Faxes, that entry will probably not work properly as the default printer.

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