HP Deskjet 9800 printing problems on XP

Hewlett-packard Deskjet 9800 printer
May 31, 2010 at 20:01:03
Specs: Windows XP
I have tried everything to get my printer to print. I downloaded the program and the drivers from HP website. I'm really getting frustrated here. Even tried the HP forum and didn't get much help there!

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#1
June 1, 2010 at 01:09:03
Ladyartist, is the printer shown by Windows as installed hardware? Possible it somehow got delisted? What if you were to visit the printer folder and select it as 'default printer'?
HTH.
Ed in Texas.

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#2
June 1, 2010 at 08:38:04
Thanks for your quick reply! I tried that and it still doesn't print. Do I need to restart my printer after I make it the default printer? My light for my color ink cartridge is flashing but my printer has worked before when this happened. I even tried to just print in grayscale. Any more suggestions would be greatly appreciated! Also, I am using the USB virtual printer port - is this the port I should be using?

Since, I wrote the msg above, I restarted my computer. I also took out the color cartridge and tried to print with one cartridge. My test pages printed in black but all the text was printed backwards! This has never happened before! Any more suggestions?


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#3
June 2, 2010 at 00:15:14
Ladyartist, sounds to me like your printer's brain has gotten scrambled. Could be a printer problem OR I suspect a nasty like a worm/trojan. I'd scan first.
Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware (info only. I’m not paid for recommendation) can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed. Dunno about Windows 7 or later.
If it turns out that you need to use it, be sure to update Superantispyware prior to running and disable 'restore' (restart after cleaning) so the nasty doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
If that doesn't seem to help, try unplugging the printer (and the computer, disconnect the 2) for a few minutes to give it time to 'clear it's head' and then hook it back up.
That'll force Windows to detect it and load the proper drivers. BTW, some printers won't act right with a low/empty ink cartridge. Yours?
HTH.
Ed in Texas.

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#4
June 2, 2010 at 14:10:14
Thank you so much! I downloaded Superantispyware and it got rid of alot of adware, etc....... Now my printer is printing great with both cartridges and the red light for the color cartridge quit blinking! Also, I noticed in my printing preferences "mirror image" was checked???!!! Well the problem is solved and I'm happy. Thank you again for helping me with this problem~!!!! Take care and God Bless!!!!!

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