There are two types of restores possible. The one you refer to is a Windows System Restore and uses previously made restore points.
The second type is a full restore, which can be done using a previously made image, or can also be accomplished by using disks or a hidden partition on the hard drive made from or supplied by the manufacturer.
I think yvonni was requesting the latter. IMO that is not necessary. The issue being experienced is a minor one that can be repaired.