|Thanks. My laptop meets the programs requirements; in fact, it works fine with most pictures except when it is a single face and the orientation is "landscape". It puzzles me that even those "landscapes" work OK if I previously rotate and save the orientation to "portrait". That's to say that it is in some very particular instances that the program crashes.|
Below I am including the last communication from the mfg when I told them that I could not find any mention of CPUID on the BIOS.
The fingerprint of the machine seems not to work when the CPUID option is disabled and that causing Portrait Professional to crash.
Though BIOS menus might look different on different machines, it might help to look at the following pictures to find your way to the setting.
For example, you'll probably see something like that when you first enters BIOS:
To find the CPUID setting, you'll have to select "Advanced setup" from that menu (second item from the top on the left). This will open another screen, possibly looking like this:
It's the "Limit CPUID MaxVal" setting that you'll have to change from "Disabled" to "Enabled". The setting might be worded slightly differently in your BIOS, but you should look for something mentioning "CPUID" and change it - presumably there will be only two options for setting it, so you just need to see what it's set to and switch to the other one.