How do I wipe Windows XP (see details)?

February 17, 2011 at 02:24:15
Specs: Windows XP
I have a non-branded laptop built by Zoostorm. I bought a Dell version of Windows XP, initially this worked fine but after 8 or so months some of the keys began to fail.

After 2 months going back and forth with the technicians at Zoostorm it was discovered to be the (branded) operating system that was creating the problem (the 'X', 'V' and '#' did not work).

This was checked by going to the 'safe mode' of windows, which if I'm correct sits separate from the operating system that is installed, the keys worked fine in this mode.

At that point I was told I needed an unbranded or OEM version of an operating system BUT the last time I turned the laptop on the non-responsive keys had multiplied to include 'Z', 'X', 'C', 'V', 'B', 'N', 'M', 'O' and a few more as well. This would not be a problem except for the fact that my administrator password contains some of these letters.

The query: How do you wipe an operating system that is seemingly locked?


Will an OEM version of Windows 7 (for example) solve this problem?
(.e.g.Microsoft Windows 7 Home Premium, 64 bit, English, 1 Pack, DSP OEI (DVD) (This OEM software is intended for system builders only) [DVD-ROM])

Any help with this problem would be much appreciated.


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February 17, 2011 at 05:20:17
I highly doubt the OS has anything to do with the keyboard. They're jerking you around.

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February 17, 2011 at 05:20:41
Have you tried an external usb keyboard ?

If you want Windows 7 then first run the W7 Upgrade Advisor:

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February 18, 2011 at 01:26:28
RE: I highly doubt the OS has anything to do with the keyboard. They're jerking you around.

I don't think they we're jerking me about. I tried the keyboard in the 'safemode', they talked me through many options: updating the Bios, trying to install Windows 7 from an upgrade (Acer) disc (this didn't work due to the Acer branded files), backing up the data then wiping and re-installing Windows XP, cleaning the keyboard, etc.

I am yet to try an external keyboard. This I think may only go as far as confirming that it is software issue rather than a hardware issue. Whatever is wrong it still needs to be wiped somehow.

I am pretty sure Windows 7 is compatible as in the Bios (window?) I am (was able before the password has essentially locked this area) able to select Windows 7 form the 'operating system' menu.

Thank you for your responses

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