how do I fix It says to open this file, windo

August 21, 2010 at 19:00:29
Specs: Windows XP
When I try to send pictures and check to see if they went I get the msg that says to open this file, windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select it from a list of programs on your computer. I just started having this problem recently. Can anyone help?

See More: how do I fix It says to open this file, windo

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#1
August 21, 2010 at 19:12:26
"When I try to send pictures and check to see if they went"

What does this mean? Where & How are you trying to send pictures? What program are you using?

Goin' Fishin' (Some day)


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#2
August 21, 2010 at 19:28:14
my mail program is outlook express. I got a new camera and was going to email pictures. I attached the files then clicked on them to see if they would open and got the msg windows needs to know what program..... I just started having this problem recently, never did when I put pictures on with my old camera.

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#3
August 21, 2010 at 19:52:22
Donna, What is the file extension of those new pictures? Can you open them prior to attaching them to an email and with what program?

Tufenuf


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Related Solutions

#4
August 21, 2010 at 20:13:32
I don't understand the question about the file extension.

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#5
August 21, 2010 at 20:49:08
The file extension are the 3 or 4 letters after the . in the file name. Image files are usually .jpg or ,bmp

An example would be:

dog.jpg


Tufenuf


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#6
August 21, 2010 at 20:59:42
It's a jpeg file. Can I send you a picture so you can see what I'm talking about?

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#7
August 21, 2010 at 21:03:52
Donna, Can you open that .jpeg file by just double left clicking it?

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#8
August 21, 2010 at 21:10:24
No, I can't and anyone I send pictures too can't open them either.

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#9
August 21, 2010 at 21:14:44
Donna, Right click on that .jpeg file, choose Open With, and select Windows Picture and Fax Viewer and see if the image file opens.

Tufenuf


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#10
August 21, 2010 at 21:21:38
I'll try it. I ready where you had helped a 16 yr old with this problem last yr, hers may have been a little different from mine, about exe file, but I did what you told her and it didn't work. If I can open it with windows picture and fax viewer, why is it not working like it did before is what has me scratching my head!?!??!?

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#11
August 21, 2010 at 21:28:01
Donna, If it opens with Windows Picture and Fax Viewer then it should also open as an attachment to your e-mail. Is Windows Picture and Fax Viewer the program you usually use to view your picture files?

Tufenuf


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#12
August 21, 2010 at 21:39:21
No windows picture and fax viewer is not what I usually use to open my pictures with. I put my camera card in my printer, an hp photosmart, and save them to my pictures in my documents. I had a an fuji digital camera, I bought a nikon, downloaded the program after deleting fuji, that's when I started having the problem. I didn't like the nikon, sent it back, got sony cyber shot, deleted nikon, downloaded sony and still had the same problem. A friend told me to delete the sony program and put the card in the printer and save the pics that way. I also have an adobe picture program on my computer.

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#13
August 21, 2010 at 21:49:27
Donna, I'm leaving for the night and will try to figure something out tomorrow. I use a Fuji camera and use a card reader to transfer my pictures from my cameras xD card to my computer and use Windows Picture and Fax Viewer to view them. I never downloaded the Fuji program from the CD that came with my camera.

Tufenuf


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#14
August 21, 2010 at 21:54:13
Thanks for your help so far. If you can think of anything else I would appreciate it.

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#15
August 22, 2010 at 10:38:19
Donna, Can you view any of those .jpeg pictures using any program and if you can which program? Which program do you prefer to use to view your pictures? Please answer these 2 questions.

Tufenuf


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#16
August 22, 2010 at 12:17:43
You should be able to open a .jpg picture file (however created) on your computer, somehow. There will be stacks on your computer because even programs use them. This needs to sorted before you worry about cameras or emails - it is absolutely basic and essential. Use Search to find some other .jpg files. To find them type *.jpg in the search box - you should get screens full of them. Try double clicking one or more and see if they will open and can be viewed.

If they won't open, then somewhere on your machine is a program that you would normally use to open .jpg files. It is that program that you need set "Open With" to use if necessary - right click option on a .jpg file. On XP this would normally be the Windows Picture and Fax Viewer but it is possible that HP has taken over this function. [see questions asked in #15]

There's a fair chance that if you can get saved .jpg files to open then most of the other issues will go away. If some other problems remain they can then be tackled. It is possible that there is some problem with the files produced by your camera but don't worry about that yet.

Daylight Saving Time


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#17
August 22, 2010 at 18:26:11
I don't know if they're saving as jpeg or what when I download them. I've always viewed my pics using a card reader too but never had the problem with not being able to open them. I'd hit view and thumbnails to see them. I'd save them in my pictures and then attach them to an email and they would open. I'll try what you said about searching jpeg files.

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#18
August 22, 2010 at 18:29:11
To said you got a new camera. Perhaps it is broken and producing corrupt jpeg pictures. Have you ever been able to view pictures from this new camera?

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#19
August 22, 2010 at 18:41:54
Yes I can view them fine. I'll try what you said and get back to you Tues evening. Work day tomorrow and Tuesday, have been gone all day today. I'm off the rest of the wk after Tues.

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#20
August 23, 2010 at 09:37:10
What we are trying to establish is whether any of your picture files open correctly at all. Perhaps it would be easier for you to go to Start button > "My Pictures" because there are bound some there. If so double click one and see if it opens for view. They might not show the .jpg extension because MS for some crazy reason hides some file extension by default - most of here set the system to display them. If it's empty (unlikely) then use Search and put *.jpg in the file name. Once some have arrived stop the search and double click any one that is showing to find out if it opens.

Doing this will tell us whether the problem is general, which is what I suspect right now. If so, it can be fixed quite easily. If not, or if you have more than one problem, we can then look for specifics.

Just for info, most pictures go into "My Pictures". The HP software just gives you convenient access to all your pictures in one place (wherever they really are) but they are not usually the files themselves - which is what we need to look at.

Daylight Saving Time


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#21
August 24, 2010 at 16:54:49
When I go to start & my pictures, all of them are open. When I do a search for *.jpeg files on pictures and/also files and folders nothing shows up. I have adobe photoshop and noticed awhile back that it shows all the pictures but has it shows an emblem that means files are missing?!??! This is so aggravating.

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#22
August 24, 2010 at 17:38:43
There is a difference between .jpg and .jpeg (which is why I suggested you search for *.jpg rather than *.jpeg). Honestly, if you search for *.jpg like I said you will find stacks of them. Almost all pictures will have the extension .jpg although you won't actually see their extensions if you have them hidden.

Anyhow, if you can go to My Pictures, double click a picture and it opens up then that is fine. Can you confirm this is the case please because I didn't undestand what you meant by "all of them are open"? At the same time could you tell me the name of the program in the top blue bar when you are looking at a picture? I doubt it will be HP Photosmart.

When you go to My Pictures, If you only see the file name without the .jpg bit, then it would be a good idea to "show extensions". You do it like this:

Go to Start button, Control Panel, Folder Options, View tab. Scroll down until you find the entry "Hide extensions for known file types". If there is a tick in the box then untick it and Apply/OK your way out. Your pictures will now have .jpg after their name and this part (the extension) should never be altered. It tells you what sort of file it is which is well worth knowing. It will also assist when looking further into your problem.

Shout back and we'll hopefully be able to move on to see what the camera is producing.

Ms Hulot goes horse riding


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#23
August 24, 2010 at 18:00:58
My mistake, overlooking jpg. What I meant by all them are open, when I go to start and my pictures, the pictures are open. I don't have to click on them to get them to open. The name of the program in the top blue bar is My Pictures. I did what you said about untick the hide extensions for know file types.

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#24
August 24, 2010 at 18:19:14
Aha, we've hit that problem of trying to use mere words to resolve problems online LOL.

I think when you say they are "all open" you mean you can see a number of icons (maybe quite big ones). In fact this is just a list of files, each icon showing what is inside the file. The folder you are in is called "My Pictures" so that's what is showing in the blue bar. Fine.

What I want you to do now is double click any one of them, stand back and see what happens. The file you choose should now "really Open", ie a program should start and you should see one full size picture on the screen (maximise it if necessary to fill the Window). If this happens then let me know what now appears as the title of the program in the top bar.

If you get some confusing message then that is what we need to fix.

Come back quite quickly if we want to make headway tonight because I'm in the UK and it's now 2.20 am. Don't worry - I'm a night owl but even I have my limits and we're getting close to them right now.

Ms Hulot goes horse riding


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#25
August 24, 2010 at 18:26:58
The title says DSCF0094.JPG Windows Picture and Fax Viewer. 2:20 am-Whoa!

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#26
August 24, 2010 at 18:43:45
Great then that's working just fine.
[DSCF0094.JPG is the name of that particular picture file of-course]

What we now need to do is see what the camera is getting up to because of your email problem. We'll have to pick that up tomorrow unless anyone else comes along to help.

In the meantime, assuming we are talking about a still camera (not a camcorder), then can you say how you get the pictures onto the computer physically. Do you use a USB lead or do you insert the camera's memory card into the computer? Also, does HP Photsmart immediately take over or do you get a choice on the screen asking what you want to do?

Nite - CU tomorrow

Ms Hulot goes horse riding


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#27
August 24, 2010 at 18:45:30
Donna M., Until Derek comes back try this. Right click on that picture in the My Pictures folder, choose Send to, select Mail Recipient, This will automatically open Outlook Express with that picture already attached. Send this e-mail to yourself and when it's sent then close Outlook Express. Open Outlook Express and see if you can see the attached picture that you sent to yourself.

Tufenuf


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#28
August 24, 2010 at 18:52:35
It is a camera, not camcorder. I use a card reader and yes a box pops up and I close that then go to my pictures and dowload them that way. Lately I've put the card in the printer and touch save as. HP doesn't take over unless I put the camera card in it.
You can get back to me tomorrow. You probably need to get some sleep!

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#29
August 24, 2010 at 18:53:17
I'll try that Derek.

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#30
August 24, 2010 at 18:57:13
Yep, great idea from Tufenuf (not me LOL).

It will prove whether or not you have a picture handling issue with email (rather than a problem with the camera which is more unusual). If it works OK then please supply the info requested in my #26.

I'm really going now or I'll fall off the seat....

Ms Hulot goes horse riding


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#31
August 24, 2010 at 19:01:31
Derek, I emailed myself a picture. It was already open when I clicked on the msg but when I clicked on the attachment I got this: This file does not have a program associated with it for performing this action. Create an association in the folder option control panel. I get that msg with some things people send me and never have figured out how to do it but I guess that's beside the point right now.

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#32
August 24, 2010 at 19:20:46
Donna M., That's strange indeed. When you double click on that attachment it should open the picture in Windows Picture and Fax Viewer. It appears that something in the registry may be messed up. Let's try going to the link below and download the " imgeditor.zip" small, free program . After you download it just double click it to open it and run the exe file.Select JPE.JPG,JPEG and click the Repair Associations button. Now do the same thing you did before to e-mail yourself a picture and see what happens.

http://windowsxp.mvps.org/imgassofi...

Tufenuf


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#33
August 24, 2010 at 19:36:00
Will do

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#34
August 24, 2010 at 19:56:01
Derek, I did it and the picture opened for me when I clicked on the attachment! Yay! Do you think that solved my problem? How did it get messed up to start with?

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#35
August 24, 2010 at 20:04:20
Donna, That's great news and hopefully the problem is corrected. I would hang on to that small program and as far as what caused it I'd say that probably when you uninstalled one of those picture programs it also removed a necessary registry key. Now try to send one of those pictures you had a problem with originally to yourself and see if all is OK.

Tufenuf


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#36
August 24, 2010 at 20:10:46
It is all ok! Thank you so so so much! I appreciate everything done. Are you a computer tech or computer wise?

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#37
August 24, 2010 at 20:20:16
Donna, Glad all is OK and glad to help. I'm no computer tech and everything I learned was from forums like this one. I would save that small program just in case you ever need it again. As a matter of fact I would Repair the Associations for all of those file extensions shown on that program or if you wish just wait in case you ever run into a problem with one of the other extensions.

Take care,
Tufenuf


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#38
August 24, 2010 at 20:22:46
Thanks again!

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#39
August 24, 2010 at 20:34:22
Derek, I have one more question, what is the best registry repair to use on a computer. I have Free Widows Registry Repair on mine but evidentially it doesn't work!
You don't have to answer tonight. I've been on the computer just about all evening and I'm going to sign off for now.

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#40
August 24, 2010 at 20:47:34
Donna, This is Tufenuf and I don't recommend that you use any registry cleaner/repair programs. They often cause more problems then they ever fix.

Tufenuf


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#41
August 25, 2010 at 06:19:34
Donna
This is Derek. Glad to hear that "Tufenuf" steered this post to a successful conclusion. As soon as I saw his post #27 I had a hunch that this would all be done and dusted when I returned. It was a good move and saved us wasting our time checking out what the camera was producing.

I quite agree about registry cleaners or repairers, I would steer clear of them. It's quite possible that "Windows Registry Repair" actually caused this issue.

Ms Hulot goes horse riding


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#42
August 25, 2010 at 07:16:12
Thanks so much to both of you for helping me. I was ready to take my computer to a tech so you saved me the trouble & $$$.

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#43
August 25, 2010 at 08:01:13
Donna, a safe registry cleaner is Ccleaner slim.
http://www.freewarefiles.com/CClean...
It will clean all the extra junk from your PC as well as clean out obsolete registry errors safely.
When it is installed, just click on run, and it will clean the junk out for you safely.
Then click on the registry icon, get it to scan and then remove all the problems it finds. Keep scanning untill there are no errors left. (you may have to run it numerous times) No need to save a backup as it just removes obsolete and non-functioning files.
I have used it for years.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#44
August 25, 2010 at 11:57:58
Donna

I also rate the "general use" of CCleaner Lite.

As for the registry cleaner part, which is an option, this is a matter of opinion around these parts. Everyone has their own view and mine is similar to that of Tufenuf. It goes like this:

1. There is little proof that registry cleaners really make any noticeable improvement in the running of Windows.

2. Although I do happen to use registry cleaners (as a tech tool) they are best avoided unless the user has a reasonable knowledge of the registry.

3. I have known them to mess things up (proven).

Which way you go on this Donna is entirely up to your own judgement.

Ms Hulot goes horse riding


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#45
August 25, 2010 at 13:02:55
Since you and Tufenuf helped get my problem fixed I'm going to go with what you said about the registry cleaner. I deleted my windows registry repair. If I have any more problems I know where to find help. Thanks again!
Thanks XpUser4real for your input but everything is running good again and I don't want to take any chances.

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