Solved how can i remove everything on my hard drive

July 23, 2012 at 15:33:28
Specs: windows xp, 512mb

i got a dell with windows xp on it and it had a virus it also has tons of usless programs running and slowing it down and taking up space how can i delete everything on the drive except windows because i don't have a windows xp install cd i just want to delete the programs and documents and stuff.

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July 23, 2012 at 15:50:25
✔ Best Answer

You could do a factory restore, which will get rid of the virus and documents, but then you will have the preloaded software on there. To do a factory restore, press the Ctrl and F11 keys at the same time as soon as you turn on the computer.

You've been helped by a 14 year old.

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July 24, 2012 at 09:29:13

It is not easy to undo that. Only if you still had a restore point to the very first day. That would be near impossible.

Dell offers many ways to return the unit to as sold state. That is what is termed a system recovery noted above by RMT2. Either some disk or F key or might even hae to buy cheap disks from dell.

Google is evil

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July 25, 2012 at 08:06:12

Hi mustang2

My name is Ananya and I work for the Social Media and Community Team at Dell. I regret to hear about the issue you are facing . If the system is infected with virus you can remove virus by scanning from a anti virus software that you might have installed and as you mentioned you want to restore the system to factory settings for that once you turn on the system at dell logo pres ctrl+ F11 key and it would take you to dell pc restore screen from there select the option Restore and then it would ask for confirmation if you want to restore the system click on confirm and then it would initiate the process and that would take about 10 mins and your system would be restored to day 1 factory settings But restoring the system to Day 1 factory settings would delete all the data thats stored on the system ( pictures, videos, documents and programs as well )

Glad to assist you!

Thanks and regards
Dell Social Media Responder"

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Related Solutions

July 26, 2012 at 05:44:10

Use an anti-virus software to remove viruses. AVG-Free is FREE!
Uninstall unwanted programs. Control Panel > Add/Remove Programs (for XP)
Delete folders and files that you have created in My Documents, don't delete any files or folders that you didn't create or put there yourself.
Empty the Recycle bin
Use the Run command in the Start emnu and type in CHKDSK /F
Type Y when asked then the enter key. Restart the PC (or laptop).
You might have to type in cmd to get the command dialog box.
Defrag the hard drive but not if it is an SSD, you need special defrag software.

If you use VirtualPC, that does use up about 2gb orf ram.

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July 26, 2012 at 07:42:34

Looks like the Dell responders don't read the members replies before giving their answers....just trying to get points I suppose as response 1 was the correct previous answer.

Some HELP in posting on plus free progs and instructions 7 Golds

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July 26, 2012 at 08:33:15

And they're trying to get the top E-Rank :).

You've been helped by a 14 year old.

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