hkey local machine software family safety

Hewlett-packard Compaq evo w6000 floppy...
November 15, 2010 at 17:17:16
Specs: Windows XP, 16 gb/512
I cannot update it gives me error 1402 & says hkey local machine software familysafety is missing I have also lost my anti virus AVG & get the same message when I try to redownload it

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November 15, 2010 at 21:09:00
sounds like you might have hosed a registry key somehow. Try doing a system restore.

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November 15, 2010 at 21:31:49
You can't update what ?
Windows or AVG or ?

"error 1402"

Your user must have administrator rights.

If it does, see this

starting at
"1. (Advanced) Set permissions to their defaults in the registry"

You must un-install AVG (in Control Panel - Add or Remove Programs ) before you install it again

If your AVG 2011 installation is corrupted and won't un-install, you can remove it with this AVG tool - AVG Remover 2011:

If you have XP Home or XP MCE, use the 32bit version. If you have XP Pro, most people DO NOT have the 64 bit version of it - use the 32 bit version of the Remover
NOTE that depending on what is wrong with the AVG software, the Remover may stall and seem like it isn't doing anything - in that case, WAIT for a while - it will complete running within 10 minutes.

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