"High Risk" Virus Alert

April 24, 2009 at 04:48:56
Specs: Windows XP

hi
i have this window that comes up as soon as you turn it on and you cant get rid of, from Norton, with the message saying it has detected a virus and the name of it is

C:\WINDOWS\SYSTEM32\ADVPACK32.DLL

help please :(


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#1
April 24, 2009 at 06:44:43
It may be Malware trojan virus. You should scan your computer with Malwarebytes in Safe Mode or Safe Mode with Networking.

http://www.malwarebytes.org/mbam.php


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#2
April 24, 2009 at 07:13:51
Useful too if/when runnng a scan of any type... to disable System Restore too - and when "clean" then re-enable it...

If you don't disable System Restore... the pest will likely not be successfully deleted/neutralised etc.; as System Restore in effect will keep putting it back. System Restore in essence looks for changes to the system that it didn't know about... and reverses them...

And you can run a freebie on-line scan courtesy of Trend.com (Housecall). It will take a while; may find a few things that your resident utils may not initially (each util often finds things other miss initially; but they all catch up with one another anon....).

Incidentally did you run a scan with your installed Norton... and with System Restore disabled; and if not then do so and run the scan again...?

Regardless run the freebie Housecall as well.

The M$ Malware util is a useful one to have installed too; it does wot it sez on the label...!


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#3
April 24, 2009 at 14:29:31
Shouldn't norton move it to quarantine?

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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Related Solutions

#4
April 24, 2009 at 16:38:22
get rid of norton

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#5
April 24, 2009 at 17:04:55
hi
firstly thanks for the responses so far

how do i get into safe mode?

how do i disable system restore tool?

norton cant fix it

i have norton on a free 6 months thing
i removed avg to put it on as i was having the same trouble with avg and it couldnt fix it

thanks again :)


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#6
April 24, 2009 at 22:03:09
Safe-mode - press F8 after the pc has started to boot.

Some useful info all about it...

http://www.pcstats.com/articleview....

http://support.microsoft.com/kb/315222

http://www.rm.com/support/technical...

Not having used Norton for an age or three not entirely up to date with how easy (or not) it is to get rid of it... but the usual how to get rid of Norton paths are: usually/possibly add/remove programmes; possiby there is an uninstall option for the util in itself; and there is also likely a util (download) from Norton to help remove it completely (there was one for earlier versions which were a real pain to remove...).

Avast is an excellent freebie util - far better (from my experience) than Norton; and some also like/recommend AVG. Having had some issues with AVG in the past I have stayed with Avast (avast.com) and find its freebie "home-domestic use" version duz wot it sez on the tin...

As you have Norton on a free 6 month run may as well let it time out; then remove it - and install Avast? You cannot have to a/v utils running/active at the same time... Although one can run an on-line scan with no problems and have a resident util as well.

System Restore disable/enable info:

M$ and a couple of other versions too; although it's actually quite a simple thing to do... useful to know of resources various "out there for your use...?

http://support.microsoft.com/kb/310405

http://service1.symantec.com/SUPPOR...

http://www.kellys-korner-xp.com/xp_...


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#7
April 26, 2009 at 04:54:06
I seem to recall that even if you move it quarantine it may also be restored when you reboot - as System Restore may think it's being helpful; which is why safe-mode for pest cleaning...?

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