I got a question on behalf of my Brother in Germany , he only use WORDS + E/MAILS only. The moment he gets into outlook express it turns off ,hence he can't send / read post or down load to find out which spy ware is responsible . He's been paying for years for a firewall . I told him its all freeware , he told me its not free in Germany , the company told him he got 3 virus and they called the virus another name but they can't / able remove the virus . I advised him to down load google in German ,and asked for sygate and AVG to download for a start or maybe even firefox , but he can't download till the culprit have been remove Has anybody got a answer to his problem , I like to thank for any help and a very BIG THANKS in ADVANCE . P.S. He got update on automatic ,but the PC has not been working for some time . Vivere

If he has his Dell reinstallation CD. Then tell hom to reformat the Hardrive and reinstall XP with the dell disk. He should be able to boot from the CD. He may have to enter the BIOS setup screen and set his CDROM to first boot device and his Hard drive second. Good Luck.

It sounds like he is at the point where he is unable to use the computer so going into safe mode probably is not going to help. When things get that bad it is time to use the restore disks that came with the computer and start out all over with a fresh install and put it back to where it was when new.

HI Dave02, looks like we are on the page on this one.

LOL! Yea. He's in a pickle.

I like to thanks each one of you for you help / opinion , thanks again . He has window 98 and he always had nur a firewall .He downloaded window ones before and also knows how to save Documents and makes sense to start all over again . I told him to download sygate & AVG as soon he is on the internet, THANKS AGAIN great forum . vivere

No problem,,Thanks for posting back, if he needs help to restore his system let us know.