i have some spyware problems i used hijackthis and these are the results Logfile of HijackThis v1.97.7 Scan saved at 3:13:52 AM, on 8/23/2004 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\System32\brsvc01a.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\brss01a.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\WINDOWS\system32\Brmfrmps.exe C:\Program Files\Executive Software\Diskeeper\DkService.exe C:\Program Files\Ontrack\Internet Cleanup\icserv.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.exe C:\WINDOWS\System32\ScsiAccess.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\rsvp.exe C:\WINDOWS\System32\BRMFRSMG.exe C:\WINDOWS\System32\Dpsy6V9.exe C:\WINDOWS\System32\BvoM.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\IEXPLORE.exe C:\Documents and Settings\Joey\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://by9fd.bay9.hotmail.msn.com/cgi-bin/hmhome?curmbox=F000000001&a=82bf71cb59fba538b28ae3e552b3eb0d&fti=yes O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file) O2 - BHO: (no name) - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.0002.1001\en-xu\stmain.dll O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.2001.0001\en-us\msntb.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.2001.0001\en-us\msntb.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.exe O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe" O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe" O4 - HKLM\..\Run: [4DMBP3A329PR3F] C:\WINDOWS\System32\CjqIX.exe O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: AIM (HKLM) O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM) O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM) O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll O16 - DPF: Tornado 21 - http://download.games.yahoo.com/games/clients/y/t21t0_x.cab O16 - DPF: Yahoo! Blackjack - http://download.games.yahoo.com/games/clients/y/jt0_x.cab O16 - DPF: Yahoo! Checkers - http://download.games.yahoo.com/games/clients/y/kt3_x.cab O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct1_x.cab O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44297DA} - http://install.spywarelabs.com/1147040821/WrapperOuter.exe O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab27571.cab O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {10093E98-C073-4C75-8D0E-FB5CD3A71D33} (ZoneUpwords Object) - http://messenger.zone.msn.com/binary/Upwords.cab27571.cab O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab27571.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://pcpitstop.com/internet/pcpConnCheck.cab O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.wildtangent.com/webdrivers/webinstall/Install.cab O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab27571.cab O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/23497fdd2b3301312c04/netzip/RdxIE601.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093186450212 O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - https://www.gamespyid.com/alaunch.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50151/QDow_AS2.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab27571.cab O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38110.5329861111 O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/Sasser/20/SassCln.CAB O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab27571.cab O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab27591.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} - http://cabs.roings.com/cabs/mmed.cab O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab28177.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab27571.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{C4E0FC59-A230-4CD7-8165-055B54ABAF26}: NameServer = 151.198.0.39 151.197.0.39 God will always be with you.

Have you used spybot search and destroy and also spywareblaster. Download them and update them and then run them and fix whatever they find. From what I see, your spyware problems are probably included with messenger and the verizon cell phone along with the games that are downloaded form yahoo. Use Spybot and spywareblaster to pick out good from bad. IN THE MATTERS OF STYLE, swim with the current; in matters of principle, STAND LIKE A ROCK

Ok i already had spybot,ad-aware,spywareblaster,NAV,hijackthis used them all and still have spyware i want to use hijackthis to remove the spyware and/or malware God will always be with you.

jr101, another worthwhile anti-spyware program is "Ad-Aware". The two use different databases so often one finds something the other missed and they play well together. I run mine weekly to keep my machine clean. Get it free at : http://www.lavasoft.com HTH. Ed in Texas.

i already have adaware thx though God will always be with you.

You have the peper trojan, your fix within link below. http://russelltexas.com/malware/peper/pepercomments.htm

This seems to have some good info. about the log and what to do: HijackThis log tutorial