HELP! My computer is freezing on startup!

March 11, 2014 at 20:18:39
Specs: Windows XP
I am on a Dell Latitude D830 using XP and I am in need of some help. The computer's battery doesn't work apparently because it needs to be on the charger to be on. So one day I had it on the charger and it worked fine and everything was okay. I turned it off (which I RARELY did) to move from one place to another (houses). When I turned it on the next day it gave me the startup screen with the options (start in safe mode, recommended mode, etc) and whichever one i do it freezes at

system 32 mup.sys (or something like that)
I am in desperate need of help and I'm running out of time to fix it! Any assistance is appreciated.

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March 11, 2014 at 20:26:33
Windows XP freezes at Mup.sys in safe mode

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March 11, 2014 at 20:31:36
Another to try, rather than the Safe mode option in that list of choices, try to boot into Standard VGA mode.

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March 12, 2014 at 11:13:56
As it was working until you moved it, if all else fails try resetting the motherboard like this:
Turn off laptop, remove from domestic power and remove battery if fitted. Hold the power off/on button in for about 20 seconds. Re-assemble and see if it helps. It has been known to "unstick" things at times and is easy to try.

Always pop back and let us know the outcome - thanks

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