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HELP!!! Fatal System Error

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Name: Gary Shapiro
Date: December 19, 2002 at 17:43:07 Pacific
OS: XP Pro SP1
CPU/Ram: P4 @ 2.85Ghz.
Comment:

When my son turned on his computer after school today he got this BSOD:

STOP C000021a {Fatal System Error} "The Windows Logon Process system process terminated unexpectedly with a status of 0x00000080 (0x00000000 0x00000000).

I can not boot into Windows at all. Not even into Safe Mode. Using the Last Known Good Configuration doesn't work either.

I do have an Drive Image backup but it's a little over 2 months old. This is to be my last resort short of reinstalling XP (Ugh).

My guess is that it's a Registry corruption problem. The disk itself checks out OK no matter what program I use to do the check.

Unless someone is familiar with this error message and knows how to get me going again I am thinking that I might be able to use a Restore Point that is on the volume. They are from yesterday.

I did find a method that allows you to actually run the System Restore program but it requires me to get into Safe Mode with a Command Prompt. I can't even do this! And you can't use the XP Console Recovery program to do this.

I do have some programs on hand that allow me to boot into an environment in which I have access to all my files. These are all NTFS btw. One even let's me edit the Registry.

I just created a Drive Image of my 'bad' XP system disk. This is so I can at least recover files like my kid's school files. But I am also thinking that if I do restore from my Image file of 2 months ago I can add my Restore Point Registry files to the image and then resore it. I believe Drive Image will le me do this.

So does anyone know if I can somehow get my Restore Point Registry files to replace the current Registry on my disk. Even if I have to copy files from it to where the Registry lives that might work. The only thing is I am not to savy on where all the Registry pieces are kept.

Sorry for being long winded.




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Response Number 1
Name: Chuck
Date: December 19, 2002 at 19:12:54 Pacific
Reply:

Resources for Troubleshooting Startup Problems in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;308041


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Response Number 2
Name: Chuck
Date: December 19, 2002 at 19:37:49 Pacific
Reply:

Also this:

HOW TO: Create a Boot Disk for an NTFS or FAT Partition in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;305595


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