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Help and Support
Name: fnofftbl Date: August 11, 2003 at 22:19:05 Pacific OS: XP Pro CPU/Ram: 1.3 P4, 384 Ram
Comment:
Im running XP Pro and every time I try to click on Help I get a message that states "Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named Help and Support." I cannot find this service anywhere. I have checked System under Control Panel and it is not there. I have checked the XP disk and cannot find it there. Any help would be appreciated.
Name: stump Date: August 11, 2003 at 22:28:24 Pacific
Reply:
Do this simple thing. Find your XP disk as you will need it. Click on start/run and type in sfc /scannow. Note the space between c and /. This is system file check and it will reinstate ALL system files back to original state. This is the closest thing you can do short of a reinstall. It works most of the time. It also takes 15 to 20 minutes so don't rush it.
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Response Number 2
Name: Lisa Date: August 11, 2003 at 22:34:06 Pacific
Reply:
The Help and Support Service can be found in the Control Panel, Administrative Tools, Services.
Double-click on Help and Support, change the Startup Type to Automatic, and under Service Status, click on Start.
Hope this helps!
Lisa
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Response Number 3
Name: fnofftbl Date: August 13, 2003 at 18:26:17 Pacific
Reply:
Thanks both of you for the help, but . . . When I tried the sfc /scannow, it looks like a DOS box pops up on the screen and quickly disappears. Then nothing.
Help and Support is not in the Services list. I don't know where it is but I can't find it. Any other ideas?
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Response Number 4
Name: Lisa Date: August 13, 2003 at 22:26:50 Pacific
Reply:
I guess you could try a repair installation, you won't lose your data.
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