Having trouble with opening PDF files

January 24, 2011 at 17:24:28
Specs: Windows XP
I am running Windows XP service pak3 (yeah pretty old) with Modzilla as my browser, When I try and open a PDF file it locks/freezes my computer. I removed all Adobe and re-installed now I get as far as downloading the file before it locks/freezes my computer up with a white screen, I then have to re-start my computer to because it won't let me do anything else, any help would be appreciated.
Thanks,
Jim

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#1
January 24, 2011 at 19:39:49
Can anyone help with this, I am not computer savvy when it comes to all this.

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#2
January 24, 2011 at 20:01:10

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#3
January 24, 2011 at 20:07:13
There are probably still more people using XP than there are that are using Vista and Windows 7 combined.

"I removed all Adobe"

You are supposed to use Add or Remove Programs to do that.
Is that what you used ?

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows. In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell me which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

NOTE that it says what amounts to the same thing on the Adobe site here:

http://get.adobe.com/reader/

and here:

http://get.adobe.com/reader/otherve...

"You may have to temporarily disable your antivirus software."
.......


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Related Solutions

#4
January 25, 2011 at 08:15:25
I am not sure what you mean by all this AVG shield stuff, the anti-virus software I have is Panda.I do have the requirements to download adobe.
Thanks,
Jim

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#5
January 25, 2011 at 11:54:38
I termed them as anti-malware programs, as in, programs that are anti-something malicious that you did not install yourself , that causes you problems. Most malware these days is NOT a virus, it's something else. That can be programs that look for viruses or spyware, but most programs these days look for a variety of malware.
Somewhere in the settings in your Panda anti-malware program there is a setting where you can disable it's resident module(s) from running. The name of it varies. E.g. In AVG it's called the Resident Shield - yours may be Resident something, or some other name.
If you want more specific instructions, supply the full name of the Panda program, and the version of it if you can find that, so that I / we can look that up.

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#6
January 25, 2011 at 12:08:15
Are you trying to open pdf files through your browser, or Adobe Reader? That point is not quite clear.

Personally, I do not let browsers use their plug-ins to open pdf files. I download(save) them , and use Foxit Pdf Reader (free) to view them. Overall, a much faster, more efficient use of pdf files, IMHO.


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#7
January 25, 2011 at 13:12:11
Panda Global Protection 2011,

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#8
January 25, 2011 at 13:16:18
I used to be able to open email click on attachment and the file would just open,and I would print it, I have been trying different ways like saving it and opening it and my screen freezes/locks I then have to restart my PC.
When I had Adobe installed I would click on the file and it would lock/freeze up my PC so I uninstalled all adobe files and reinstalled and now I click on file and it shows downloading except I still can't open.
Thanks everyone for your help,
Jim

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#9
January 25, 2011 at 15:44:44
"Panda Global Protection 2011"

Manually update it & do a full scan.



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#10
January 25, 2011 at 17:59:51
o.k I did the manual update and now it's scanning, but why don't I see the files being scanned like with my old anti-virus I would see the files counting up and with Panda I have to click on show details and it updates files scanned...what do I do after all files are scanned.

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#11
January 25, 2011 at 18:18:27
"but why don't I see the files being scanned like"
No idea.
"what do I do after all files are scanned"
If you are infected, quarantine or remove them.

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#12
January 25, 2011 at 19:27:25
o.k everything was scanned no infected files...I re-installed Adobe and tried to open my PDF File and it did the same thing..I click on the file and all I see is a white screen and everything is locked up/frozen.

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#13
January 25, 2011 at 20:30:24
"I re-installed Adobe"
Did you use Revo as per my first post?

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#14
January 25, 2011 at 22:20:50
You should Un-install any listing for Adobe Acrobat Reader in Control Panel - Classic View - Add or Remove Programs
(or any other program you tried that would not install properly, or that did seem to install properly but the program does not work properly).

Then DISABLE the resident module(s) in Panda Global Protection 2011, and then try installing the program.

For that matter, it wouldn't hurt to DISABLE the resident module(s) in Panda Global Protection 2011 BEFORE you Un-install software as well.
......

"Panda Global Protection 2011"

Online help - this is probably the Help (manual) included with the program:
http://www.pandasecurity.com/homeus...

This is probably the main resident module - YOU SHOULD DISABLE THIS BEFORE YOU INSTALL SOFTWARE.

"You can enable or disable the protection against known threats by following these steps from the main program window:

1. Click Status in the main window.
2. In the Protection section, click Settings.
3. If you want to enable the protection against known threats, make sure the Enable protection against known threats box is selected. To disable it, clear the check box."

My note : To disable it, clear the check box (if there is a check mark or dot or whatever in the box, click on it once to remove it, Save settings).
....

This may or may not be enabled. If it's enabled YOU SHOULD DISABLE THIS BEFORE YOU INSTALL SOFTWARE too.

"Enabling the heuristic scan

The heuristic scan can detect viruses or suspicious files on your computer, by analyzing the code in-depth. To enable this type of scan:

1. Click Status in the main window.
2. In the Protection section, click Settings.
3. Click Unknown threats.
4. Make sure that the option Enable protection against unknown threats is enabled.
5. Select the Enable heuristic scan checkbox. "

My note : To disable it, clear the check box (if there is a check mark or dot or whatever in the box, click on it once to remove it, Save settings).
....

Since your user name on this site is allformykids, you may have installed and enabled the Parental control.

If you have enabled this, YOU SHOULD DISABLE THIS BEFORE YOU INSTALL SOFTWARE too.

"How to enable or disable the parental control

To enable the parental control, it must first be installed. Depending on the options you selected when installing Panda Global Protection 2011, it is possible that the parental control feature is not installed. In this case, you must install it in order to be able to activate it. For more information refer to the Installing the parental control section.

Follow these steps to enable or disable parental control:

1. Click Status in the main screen in the program.
2. Open the main Panda Global Protection 2011 window and in the Protection panel, click Settings.
3. Click Parental control in the left-hand section of the window.
4. If you want to enable this option, make sure the Enable parental control box is selected. To disable it, clear the checkbox."

My note : To disable it, clear the check box (if there is a check mark or dot or whatever in the box, click on it once to remove it, Save settings).

"Once the parental control is enabled, you can configure it. "


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#15
January 26, 2011 at 03:55:22
o.k thanks, I'll try all this tonight after work.

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#16
January 26, 2011 at 18:42:29
o.k I followed all your steps and I still have the same problem, it shows file being downloaded,I get the Adobe user agreement and it's blank just like my screen. I appreciate all the help I think it's time to pay someone to fix this problem for me as I don't have the patience for it.
Thanks again,
Jim

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#17
January 27, 2011 at 07:28:31
Did you download the Adobe Acrobat Reader installation file again and use that, or did you use the one already on the hard drive ?
If you used the one already on the hard drive, then try downloading the installation file again - the one you already had may have been corrupted.


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#18
January 27, 2011 at 12:12:21
"the one you already had may have been corrupted"

That is why you use Revo & try another PDF program, uncomplicates things by isolating the problem.


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#19
January 27, 2011 at 14:34:43
OK--I have been reading the posts so far, and there are several things which you will *need* to install and do to adequately fix your problem.

1) Download and install CCleaner. Do not install the toolbar that comes with it, unless you really want to do that. :)

2) Open CCleaner, and click the Tools pane. Uninstall all versions of Adobe Reader if you have not already.

3) Click the Registry tab, and click Scan for Issues. When it's finished, click Fix selected issues... and choose whether you wish to backup changes to the registry. If yes, then save the pre-generated backup file to My Documents.

4) Click Fix All Selected Issues, then close the window. Go to the Cleaner tab, and select everything under the Windows tab and the Applications tab and click Run Cleaner. This will delete all the gunk off your system.

5) If prompted, click OK to allow CCleaner to do its job.

6) Go to Start, and click Run. Type in dfrg.msc and press Enter. Click Defrag to defrag your machine. This will speed the computer up by rearranging fragmented files on the disk.

7) Go to Start, and click Run again. Type in (without quotes) "firefox http://get.adobe.com/reader" and press Enter. This will take you straight to the Adobe Reader download site, where you can reinstall Reader.

8) Download and install Microsoft Security Essentials. You can find that at http://www.microsoft.com/securityes... Make sure that you have it get all the definitions that it needs, and scan your computer. It's recommended to do a full scan, though it will take up to several hours of time, depending on the speed of your PC.

9) Restart the computer.

Hopefully, you will note a difference in your computer's speed and performance. If not, it sounds as if you may need new memory (RAM) installed in your machine soon to avoid hangs from occurring. If blue screens have been accompanying usage of your computer, this is also a warning sign that requires that the memory needs replacement.

Also, a few notes:

- Adobe Reader has had a bug within Firefox 3 that causes some PDFs to not print properly. In this case, before you print the PDF, in the print dialog, click Advanced, and check Print as Image. Click OK, then OK to print.

- To temporarily boost your computer's performance, right-click My Computer in the Start menu, and click Properties. Go to the Advanced tab, and click Performance. Click the Advanced tab, and click Change. (Contrary to popular belief, it is best to have Windows automatically set the virtual memory (paging file) size in order to best achieve what it thinks it needs to pull up, rather than a custom size. Inputting sizes without knowing what you are doing can actually slow the PC down more.) Click "System managed size", then click Set. Click OK for the three open dialogs, and restart the computer, whether or not you are prompted to do so.

I hope all of this effectively and efficiently helps you solve any problems you may be having with your computer. Thank you.


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#20
January 27, 2011 at 14:47:49
As this appears to be a pdf problem, the simplest and quickest thing to try is that given in #6. Uninstall Adobe Reader then install Foxit (freebie) instead. Being an entirely different program there is a fair chance it will work. It is every bit as good as Adobe but a lot smaller and neater. I would never go back to Adobe. I accept that you should be able to use Adobe but this might be the quickest fix.

We all live on a ball.


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#21
January 29, 2011 at 19:23:00
agreimann, I have not tried your steps yet but I think I know what's wrong....I click start menu, all programs then I highlight adobe and to the right of it it says empty how does this happen or how do I get this back.

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#22
January 29, 2011 at 20:06:27
".....I click start menu, all programs then I highlight adobe and to the right of it it says empty how does this happen or how do I get this back."

Assumimg you haven't installed anything else made by Adobe...that indicates Adobe Acrobat Reader has been un-installed (or it has been deleted which is NOT the right think to do).
Sometimes when you use Add or Remove Programs in Control Panel to Un-install a program, it leaves behind useless entries in the All Programs list.


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#23
January 30, 2011 at 07:29:25
Is revo a free download.

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#24
January 30, 2011 at 08:58:32
"Is revo a free download"

It is more than a free download, the program is FREE.


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#25
January 31, 2011 at 18:00:36
Then I am on the wrong site as it only shows 30 day free trial or $24.99 which isn't bad.

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#26
January 31, 2011 at 20:01:05
allformykids, Go to the link below and under the "Freeware" column scroll down and click the Download button.

http://www.revouninstaller.com/revo...

Tufenuf


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#27
January 31, 2011 at 21:50:43
Thanks Tufenuf.

allformykids, I provided the 3rd party Freeware download site, because it happens all the time on most sites, people find it hard to find the the free version.
http://www.softpedia.com/get/Tweak/...

If you are still having trouble downloading, here are screenshots on how to do it.

http://img152.imageshack.us/g/downl...


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