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Hard Drive problem

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Name: SniperwolfDX
Date: June 6, 2006 at 12:51:14 Pacific
OS: Windows XP Pro
CPU/Ram: Athlon 3700+ / 2GB DDR RA
Comment:

My hard drive just recently started locking up. My PC would slow down immensely, when I hit CTRL+ALT+DEL the CPU usage would be at around 98%, I would reboot to fix it and it would be back to around 3%, but my hard drive would make a 'click' noise (the EXACT same one it does when I shutdown, and it makes the noise just before the PC turns itself off)

After rebooting I went on my web browser, and within 30 seconds I got a (Not Responding) in the title bar, and another click noise, and another lockup.

When booting up the next time, I got a blue screen of death, which I would get whether I booted normally, safe mode, or last used configuration.

After inspecting the inside of my PC, I noticed the data cable on my SATA hard drive was slightly loose, one side of it was sticking out by a couple of millimetres. I put it back in place, and booted up off another hard drive with XP on it, as I have experienced a similar bootup problem before and fixed it by doing this same method. When the PC loaded up, Checkdisk fixed a bunch of errors on the hard drive that was being faulty, and when I restarted and booted off that hard drive that was being faulty, a few more errors were fixed in Checkdisk, and my PC was back to normal, and has been running fine now.

I am just curious, would a very slightly dislodged data cable cause an error like this, or is this perhaps the work of a virus?

Like I said I had a similar hard drive problem a few months ago, but managed to fix it. I am running two Seagate 250GB SATA hard drives, drive C with windows XP and programs installed on it (thats the drive with the loose cable that failed), drive D with just my personal files and everything backed up on it, and drive E which is a Western Digital 120GB IDE hard drive with windows XP installed on it, which is the one I booted up off to fix the C drive.

If anyone knows anything that could be of help, I would be very grateful for your assistance.

Thanks,
Ant



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Response Number 1
Name: trvlr
Date: June 6, 2006 at 13:02:22 Pacific
Reply:

Clicking drive, errors found/fixed via chkdisk... I'd dump/replace the drive... And also ensure I do have reliable backups (CD/DVD) of data drive too (just in case that one decides to go pear-shaped anon...); and verify those off system backup are OK/fully accessible/readable...

If drive is under warranty... request a replacement...?


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Response Number 2
Name: SniperwolfDX
Date: June 6, 2006 at 13:09:18 Pacific
Reply:

Well the thing is, i've had the bootup issue once before with a different hard drive, but that was when I had blown my old motherboard too, this is with all new hardware i've had for 6 months now.

I had the bootup problem with the new hard drives too, but that was because I left in some old RAM with the new RAM i put in.

I'm just wondering if a dislodged data cable would cause a hard drive to lock up in the way that I described.


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Response Number 3
Name: trvlr
Date: June 6, 2006 at 13:27:32 Pacific
Reply:

Guees it might.. as a dislodged cable might well be intermittently connecting...? Not an experience I have thus far (taps wood/head for safety...) - with any drive EIDE or SATA (not played with SATA yet...).

Overall I'm inclined to feel that many current drives (especially the larger capacity) are less reliable than as those of earlier vintage... Certainly there are enough posts on forums/fora various that tend to suggest this...; drives failing well within the expected life-time (often still under warranty)?


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Response Number 4
Name: Richard59
Date: June 6, 2006 at 13:49:30 Pacific
Reply:

Yes a dislodged data cable will cause problems.
To do a thorough test of the drive integrity download a diagnostic program from the harddrive maker. That will tell you with a fair degree of certainty if the drive has suffered any permanent damage.

I used to have a signature but it disappeared and I just couldn't be bothered writing another so please feel free to ingore this.


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Response Number 5
Name: SniperwolfDX
Date: June 6, 2006 at 14:10:32 Pacific
Reply:

I ran the online SeaTools disk checker, and according to that my hard drive has a S.M.A.R.T error, and has a bad sector or something. Would the dislodged cable have caused this? It says the drive should be considered likely to fail at any time, and should be returned under the warranty. =/


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Response Number 6
Name: SniperwolfDX
Date: June 6, 2006 at 14:49:31 Pacific
Reply:

Run: 06/06/2006 22:48:56

NVIDIA nForce3 250 Serial ATA Controller (v2.6) : ST3250823AS
Model: ST3250823AS
Serial Number: 3ND1TPKE 3ND1TPKE
Capacity: 250.06 GB
Test result: Self-test routine completed with a S.M.A.R.T. alert error!

The Drive Self-Test has determined that the drive may have one or more failing sectors. Please run SeaTools Desktop for additional information about this problem.
Any drive reporting a S.M.A.R.T. error should be considered likely to fail at any time. You should back up your data from any such drive as soon as possible. Contact your computer or hard drive vendor to obtain return information.


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Response Number 7
Name: SniperwolfDX
Date: June 6, 2006 at 16:34:33 Pacific
Reply:

After running SeaTools Desktop, I have 2 bad sectors in the drive, what it describes as "uncorrectable data errors".

After reading through the user guide on it, I think the bad sectors are not used and the data written elsewhere if data is ever attempted to be written on the bad sectors.


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Response Number 8
Name: zero244
Date: June 6, 2006 at 18:55:20 Pacific
Reply:

If I understood you right the drive is only 6 months old. Ive seen drives develop bad sectors and keep on running for several more years. You can isolate these bad sectors and keep using the drive. The data in these sectors will be lost but the data is already lost most likely. As a general rule if a drive develops bad sectors it will continue to develop bad sectors over time. Unless the problem was a result of damage due to dropping etc.
The reason for your computer slow is probably due to these bad sectors. Once you isolate the sectors it should speed back up. If it doesn’t I would say send it back to Seagate.


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Response Number 9
Name: SniperwolfDX
Date: June 6, 2006 at 20:23:43 Pacific
Reply:

Yeah, i'm not sure if the bad sectors will affect me in the future. I have not done anything to my drive physically, the SATA interface cable was loose but I don't know why.

Rather than risk it i'm going to boot off a spare IDE drive and send this one back to Seagate.


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Response Number 10
Name: SniperwolfDX
Date: June 6, 2006 at 22:04:46 Pacific
Reply:

Ugh, according to the Seagate online SeaTools, all three of my disks have errors in the file system that needs repairing, and my C and E drives have SMART errors.

I dunno what the hell to do.


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Response Number 11
Name: Richard59
Date: June 7, 2006 at 00:36:04 Pacific
Reply:

Don't rely on an online scan to diagnose your drives, nor would you use the seatools to check your WD drive.
Download the diagnostic tools for each drive from the makers. The usual process is to run the downloaded .exe file with a blank formatted floppy in A drive. The download will create a bootable floppy that contains the diagnostic tools. Boot your system to this floppy and run the diagnostic tests.

I used to have a signature but it disappeared and I just couldn't be bothered writing another so please feel free to ingore this.


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