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Hard Drive Error

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Name: David
Date: October 25, 2002 at 08:47:37 Pacific
OS: XP Home
CPU/Ram: 80 Gig
Comment:

While downloading a video file last night my browser locked up. I re-booted the machine and got an error popup which said something to the effect of navapw32.exe can not run because apwutil.dll not found. Several restarts later I was still having the problem.

Believing these to be Norton Anti Virus files, I thought maybe I would uninstall norton and reinstall it. After uninstalling and re-booting I get an error message before the machine opens windows that says your hard drive has errors.

I tried re-installing Norton (I have a gateway 70 S and am using their utilities disk) but it kept giving me a 1304 error due to my not having access to a Symantec file in the shared files folder.

Meanwhile I still get the Hard Drive error on re-boot so I ran PC doctor and I failed the Surface Scan test. I went into Dos and did a GWSCAN and tested the hard drive and got a big red FAILURE.

I am unable to get into safe mode by hitting F8.

Do I need to go out and buy a new hard drive or is there a fixable problem here?



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Response Number 1
Name: JROB
Date: October 25, 2002 at 08:56:49 Pacific
Reply:

Which video was it? You may have a virus. There are viruses out (Klez and Yaha) that disable your Norton Antivirus. Go to www.symantec.com and download the Klez remover and run it on your computer.

JROB


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Response Number 2
Name: Roger
Date: October 25, 2002 at 10:13:44 Pacific
Reply:

Ditto on the virus.


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Response Number 3
Name: David
Date: October 25, 2002 at 10:29:38 Pacific
Reply:

So the hard drive errors, is that part of the virus or do I have a real problem?


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Response Number 4
Name: Roger
Date: October 25, 2002 at 10:43:57 Pacific
Reply:

Any virus is a real problem. Do what JROB told you and post back.


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Response Number 5
Name: Kurt
Date: October 25, 2002 at 13:13:04 Pacific
Reply:

I seriously doubt it's caused by a virus. First off, the file would have to be completely downloaded and run to infect your system.

I would be more likley to believe you hard drive started to go out and the part that went was holding the data for NAV. It certainly won't hurt to do a virus scan but I would be willing to bet you are having a normal hard drive failure and it's time to replace it.


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Response Number 6
Name: JROB
Date: October 25, 2002 at 13:37:35 Pacific
Reply:

If you were downloading from Kazaa or P2P like that then nothing needs to fully download because P2P software is a hub for viruses and hacking.

Anyways, my sister had a similar virus that stomped her Norton and was slowly decaying her files. It was the yaha (spelling?) Virus. How old is the hard drive?


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Response Number 7
Name: David
Date: October 25, 2002 at 15:17:40 Pacific
Reply:

It's only a year old.

I'll be fiddling with it tonight and post results.


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Response Number 8
Name: David
Date: October 28, 2002 at 12:08:43 Pacific
Reply:

It wasn't Yaha or Klez, neither was picked up on the virus scan


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