Hangs on shut down, cannot open my computer

Microsoft Als windows xp professional
August 2, 2009 at 20:24:57
Specs: Windows XP 5.1 SP3
Hi there and thanks in advance for any
possible help.
My husband recently removed Norton Antivirus
from my computer and installed the free
version of Avast! along with Glary Utilities.
Since then:
1. My computer hangs when shutting down at
"saving your settings" and never completely
shuts down.
2. I cannot open "my computer" ..the window
opens, but the flashlight just looks and looks
and comes up with nothing.
3. I cannot open IE7. similar to number 2
above...the window opens, but nothing loads.
No problem with Google Chrome or Mozilla
loading, however.
4. Many other apparently related hangs, but
these are the major ones that I have noticed.
Help please if you can.
Thanks
acdh

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#1
August 3, 2009 at 01:21:41
Norton is NOTORious for being difficult to uninstall. Visit their Website and download the Removal tool for the version you previously had.

http://service1.symantec.com/Suppor...

google. Uninstall Norton AV

Results 1 - 10 of about 8,680,000 for uninstall tool for Norton AV. (0.34 seconds)

There is nothing to learn from someone who already agrees with you.


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#2
August 3, 2009 at 01:28:38
acdh, "My husband recently removed Norton Antivirus ". How? Norton's can't be completely removed unless you use it's uninstaller. Seems it utilizes some files not normally associated with Norton's and you must know where all the bodies are buried. Reinstall/uninstall using the uninstaller. If you can't do that, there're some specific Norton removers around. Google?
HTH.
Ed in Texas.

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#3
August 3, 2009 at 20:15:32
Dear dumbob and ed in texas,
Thank you very much for your input. My husband did actually
go through the correct method of uninstalling and removing
Norton Antivirus, and after tracing back his steps, he
eventually removed Avast! and there went most of the
problems! My "my computer" opens, the computer shuts
down properly etc....

I am still having problems with IE7, however, which, although
it now successfully loads my home page, when I try to go to
another website, I get the message "Internet Explorer has
encountered a problem and needs to close. We are sorry for
the inconvenience". Now, my home page is Excite, and the
links within the homepage work and lead to the related
articles without a problem. Could this be because I have
Mozilla Firefox as well as Google Chrome loaded? IE7 and
Chrome worked fine together before all this, but we recently
added Firefox when IE7 was not working.

Thanks again.
acdh


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Related Solutions

#4
August 5, 2009 at 01:45:11
acdh, SWAG, sounds to me like you still have a 'nasty' at work. I'd run a worm/trojan scan just 'cuz. Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed.
If it turns out that you need to use it, be sure to update prior to running and disable 'restore' (restart after cleaning) so it doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
Since your homepage has been changed, something has been at work.After the scan's complete, reset it to what you like.
HTH.
Ed in Texas.

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#5
August 8, 2009 at 10:02:08
hi forum,
im having a similar shutdown problem with windows vista. Everything but restarting and shutting down seems to work as it just shows the logging off screen which can go on for hours and so i ahve ot manually power off my laptop and since then ive been experiencing even more problems. First off, besides the shut down problem, my word 2007 doesnt open, firefox and explorer sometimes freeze and i cant unistall some applications properly anymore. I thought that maybe it would have to do with my antivirus. I have Kaspersky Internet Security 7 and Avast installed. As for my laptop specs -
- windows vista home premium SP 1
- Intel (R) Core (TM) 2 Duo CPU T8100 2.1 GHZ
- RAM 2 GB
- 32 bit proccessor
-

hope this helps with solving my problem..thanks for any help in advance.

Roadrunner


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#6
August 8, 2009 at 10:33:37
Roadrunner: You should really start a new thread.

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#7
August 9, 2009 at 02:23:11
Roadrunner, I agree, you should start your own thread. Helps minimize confusion, but that said, you might try something (dunno if it plays well with Vista). FWIW, Windows seems to have been plagued with shutdown problems of one sort or another since day 1. I use a standalone shutdown proggie (for convenience) called 'Slawdog' (said to work on all versions). Get it free @:
http://www.slawdog.com/products/sma...
among other places. Works good and I drag/dropped the icon into my quick launch so it'd be handy for use.
HTH.
Ed in Texas.

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