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hangs at start screen after xp upda

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Name: animal_uc
Date: December 30, 2007 at 14:04:50 Pacific
OS: Microsoft Windows XP Prof
CPU/Ram: x86 Family 6 Mod 8 Step 6
Product: DELL OptiPlex GX110
Comment:

My windows update notified me of an update just before I was about to shut it off so I updated my xp os. After it was done I shut it down. Next mourning booted and it hung at the xp boot screen. I f8 tried last know config. Hung again. I tried all the options same thing. Put in my os disk tried to recover then install in place. Error message no disk connected. Pissed off so I took a nap. I decided to unplug power to my 2nd drive and it booted my primary drive. What can I do and what happened? It worked fine before the updated and shut it off. I have massive amounts of info on that drive that is irreplaceable. I’m poor and could not afford a back external drive yet.

Signed Freaking Out!!!

This is all the info on my system.

http://www.computing.net/hardware/w...



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Response Number 1
Name: OtheHill
Date: December 30, 2007 at 14:11:48 Pacific
Reply:

Did you try booting to Safe Mode? I know you don't want to hear this but if you value your data you must back it up. Optical media is cheap and very reliable.

"I decided to unplug power to my 2nd drive and it booted my primary drive". Please explain what this means. Do you have two harddrives, each with an OS? What OS is on the drive you can boot to?


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Response Number 2
Name: per
Date: December 30, 2007 at 14:16:40 Pacific
Reply:

Be careful with the O/S boot disk. If it is a recovery disk it will return your machine to factory settings and you will lose all your data.


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Response Number 3
Name: animal_uc
Date: December 30, 2007 at 14:53:13 Pacific
Reply:

Yes I tried safe mode and all the other options in f8. yea it is my 2nd drive I unplug the power on. No it is my slave with all my info on it. i use it only for data. it is not bootable.

this is the link of when i put it in.
http://www.computing.net/hardware/w...


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Response Number 4
Name: per
Date: December 30, 2007 at 15:27:38 Pacific
Reply:

If you can see it run chkdsk /r on it.


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Response Number 5
Name: animal_uc
Date: December 30, 2007 at 15:30:39 Pacific
Reply:

I'll try that in dos. thanks.


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Response Number 6
Name: per
Date: December 30, 2007 at 15:38:44 Pacific
Reply:

No DOS in XP. It's an emulator.


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Response Number 7
Name: animal_uc
Date: December 30, 2007 at 15:58:26 Pacific
Reply:

I just came back to say I could not enter dos. when i load safe mode with command prompt. it loads drivers and then stops. i never get any further. so i can not chkdsk. but when it passes past the main bios screen then to the new pci card bios screen the drive is shown.


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Response Number 8
Name: OtheHill
Date: December 30, 2007 at 16:11:37 Pacific
Reply:

Connect the other drive back up and boot. Watch the screens at startup to verify both drives are configured in the BIOS. All drives should show by model number in the startup screens. If you don't see any startup screens then boot into the BIOS screens and disable fast boot and any logos.


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Response Number 9
Name: animal_uc
Date: December 30, 2007 at 16:24:47 Pacific
Reply:

Both drives are shown at boot. when it passes past the main bios screen then to the new pci card bios screen the drive is shown. then when it boots to xp the startup screen hangs and the drive stops booting after a few seconds.


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Response Number 10
Name: per
Date: December 30, 2007 at 16:27:04 Pacific
Reply:

New pci card? Remove it and start over.


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Response Number 11
Name: OtheHill
Date: December 30, 2007 at 16:32:20 Pacific
Reply:

Let me recap. The OS is on the 20GB. The 250GB is connected to a controller card. ALL your data is on the 250GB drive. Are these statements correct? Is there any data on the 20GB that you need to save?


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Response Number 12
Name: per
Date: December 30, 2007 at 16:35:25 Pacific
Reply:

Yeh, othehill, I am confused also


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Response Number 13
Name: animal_uc
Date: December 30, 2007 at 16:42:09 Pacific
Reply:

Both drives are shown at boot. when it passes past the main bios screen then to the new pci card bios screen the drive is shown. then when it boots to xp the startup screen hangs and the drive stops booting after a few seconds.


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Response Number 14
Name: animal_uc
Date: December 30, 2007 at 16:47:20 Pacific
Reply:

On my primary drive is my os. the slave has doc, pic,music,video. i have both on a pci card "Promise Ultra 133 TX2 ATA Controller" because the bios will not hold the 250gb drive.


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Response Number 15
Name: animal_uc
Date: December 30, 2007 at 16:49:14 Pacific
Reply:

i'm using the computer now just not able to use my 250 drive.


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Response Number 16
Name: per
Date: December 30, 2007 at 16:53:19 Pacific

Response Number 17
Name: OtheHill
Date: December 30, 2007 at 16:56:59 Pacific
Reply:

Did you check Device manager to see if the contoller card is working properly? Are you running at least SP1?


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Response Number 18
Name: animal_uc
Date: December 30, 2007 at 17:05:10 Pacific
Reply:

all is working in manager. yes i have sp2. i won't update again. that is what caused this i think to begin with.

My windows update notified me of an update just before I was about to shut it off so I updated my xp os. After it was done I shut it down. Next mourning booted and it hung at the xp boot screen. I f8 tried last know config. Hung again. I tried all the options same thing. Put in my os disk tried to recover then install in place. Error message no disk connected. Pissed off so I took a nap. I decided to unplug power to my 2nd drive and it booted my primary drive.


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Response Number 19
Name: OtheHill
Date: December 30, 2007 at 17:09:12 Pacific
Reply:

You could try going to add/remove in Control panel and remove the update you think caused the problem. You can identify by the date installed. Make sure the box to show updates in add/remove is ticked.


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Response Number 20
Name: animal_uc
Date: December 30, 2007 at 17:35:59 Pacific
Reply:

I went back to review my updtaes. this one Cumulative Security Update for Internet Explorer 7 for Windows XP (KB942615)
I successfully uninstalled. the other and I have 2 others i can not.
Windows Genuine Advantage Notification (KB905474)
i still have the same problem so i guess it is the 5474.


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Response Number 21
Name: animal_uc
Date: December 30, 2007 at 18:01:54 Pacific
Reply:

yes my copy is valid.

Thank you for validating your copy of Microsoft Windows.

Thank you for using the Windows Genuine Advantage program. You may now access resources for genuine Windows users.


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Response Number 22
Name: OtheHill
Date: December 30, 2007 at 20:56:22 Pacific
Reply:

You could possible try running system restore from the start menu.


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Response Number 23
Name: animal_uc
Date: December 30, 2007 at 22:35:06 Pacific
Reply:

yes that was the first thing I tried. after way to many hours on this it is time to go to bed. thanks fellows. i'll try tommorrow.


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Response Number 24
Name: btk1w1
Date: December 31, 2007 at 04:34:55 Pacific
Reply:

If the 250 gb hdd is for data only and not the os, would it be out of the question to remove it completely and house it in a cheap external enclosure to retrieve your data via usb this way?

I'm not an expert but I thought this may be an inexpensive alternative with minimal risk of data loss. Also it may rule out a faulty hd drive?


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