Help! My 13 year old has a big problem on his computer. As soon as Windows begins to load, an error message window pops up saying the following: QUAUMCTL.EXE Application Error The instruction at 0x7c80d189 has referenced memory at 0xfc85c6f. The memory could not be read. Click ok to terminate the program. Once we click ok - about 3 times or so to get it off, another message pops up: The exception Guard Page Exception. A page of memory that marks the end of a data structure, such as a stack or an array, has been accessed (0x8000001) occurred in the application at location 0x100011d2. Click Ok to terminate the program. Once we get that off, another message pops up: IFSDDEML.EXE The instruction at 0x7c80d189 has referenced memory at 0x537774fl. The memory could not be read. Click ok to terminate. This entire time, the desktop can not be accessed. I restarted the computer in safe mode. Found QUAUMCTL.exe in a folder called REBFFICE. I have no clue what this is. It has a few .bin files in it and another application called SPRPDH. I have no clue what this is (you know, it could be anything - he's 13!) I deleted Rebffice and it's contents and rebooted. The computer would get to the point of starting windows and flash the dreaded BLUE screen (too fast to read) and then it would reboot itself. This would continue over and over. So....I went back to safe mode and restored Rebffice. Now we are back to Guard page exceptions! What do I do?????? Please help. He's only had this computer for about 2 months! Learning!

CPU/Ram: I don't know That information is helpful sometimes. Right click My Computer, then Properties. All the above information can be found on the General tab. ---------------- How to Perform a Clean Boot in Windows XP To help troubleshoot error messages or other issues when you cannot determine the cause of the issue, disable common startup programs, settings, and drivers to eliminate possible software conflicts when you start Microsoft Windows XP. This procedure is known as "clean booting." ------------- (Can be done by way of Windows Safe-Mode, if normal Windows does not work, A Description of the Safe Mode Boot Options in Windows XP logon as Administrator, but where it says RESTART, restart into normal Windows.) ------------- How to perform advanced clean-boot troubleshooting in Windows XP Print the articles for reference. ---------------- To find out what each Startup(or Process) item does or means, and any recommendation as to if you should close the process: Task List Programs Also look here if you want: The Process Library Not all found at each place. Each advertises their software product.