get wallpaper screen only - no icons

April 23, 2009 at 16:12:56
Specs: Windows XP
While using the computer, McAfee popped up that it had found and removed the "siggen" trojan. I continued surfing and McAfee downloaded an update for itself. I went to the McAfee site and it recommended turning off XPs system restore so I wouldn't be re-infected. I did this and went to do another scan. McAfee reported that it could do a scan until I restarted the computer to complete installation of the update. Upon restarting, I get as far as my wallpaper screen but no Icons appear. Right clicking the desktop does nothing and the windows key on the keyboard also does nothing.
The last known good startup doesn't help. When I try safe mode I get safe mode but still no icons.
I can restart with a command line and I can see my C drive files and get into regedit. Any help would be greatly appreciated.

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#1
April 23, 2009 at 16:17:27
To get your icons back, boot to Windows, and then press Ctrl, Alt, and Delete simultaneously. Windows Task Manager should appear. Go to File>New Task, type explorer and press Enter. You'll have to do this everytime you boot until you can get the rest of the viruses cleaned from the system.

If I were you, I'd ditch Mcafee and use AVG or Avast. Even though they're free, they're 10 times better than Mcafee IMO.

WinSimple Software
CompTIA A+ Certified


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#2
April 23, 2009 at 16:19:26
See if it works to open Task Manager, find "New Task" button,
then type
explorer.exe

This page has alot of XP fixes
http://www.kellys-korner-xp.com/xp_...
Some require the download of a VBS file.
So, read at the top of that page--
"How to use the VBS files"

Then go to line 195, then click item in right hand column.


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#3
April 23, 2009 at 18:38:26
The computer responds that explorer.exe is not found

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Related Solutions

#4
April 23, 2009 at 19:27:55
Uh oh, I bet whatever virus is on your system deleted important Windows files. If you have an XP install disc, I would do a repair install at this point because who knows what else the virus deleted.

WinSimple Software
CompTIA A+ Certified


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#5
April 23, 2009 at 21:43:05
One must learn patience...

I would bet that the desktop icons didn't load because McAfee was running the update and then went into scan mode. Then someone got edgy and shut down the system because they thought it was locked up. Then the problems really started

Change Is Good
http://www.citizenlink.org/Stopligh...


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